Customer Service Specialist
bilibili Group·Singapore, Singapore
Job Responsibilities: 1. Service System Building: Establish customer service standards and SOPs for the corresponding language regions (English/Spanish/Portuguese/Arabic/Japanese/Thai/Indonesian/Vietnamese/Hong Kong Cantonese). Optimize service workflows based on local user habits and regional characteristics. Build an efficient and compliant service delivery system, regularly monitor service quality, and steadily improve user satisfaction in the regional markets. 2. Regional User Operations: P…
- Full-time
- Tech.Pass — self-sponsored, 2-yr