Chime Financial, Inc

2 open roles

Genesys Platform Program Lead
Chime Financial, Inc·Worldwide
ABOUT THE ROLE Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch.…
- Remote
- Full-time
4d ago
CX Partner Manager
Chime Financial, Inc·Worldwide
ABOUT THE ROLE We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences. You will use data to diagnose performance trends, identify root…
- Remote
- Full-time
4d ago