EXL Service·South Africa
The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end. This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the teams CSR initiatives and producing engaging media…
EXL Service·South Africa
At EXL , we dont just deliver serviceswe drive transformation, innovation, and measurable impact for global insurance clients. As we elevate our Quality ecosystem, we are on the hunt for a dynamic, visionary leader to take on a pivotal role as Head of Quality (AVP) within our Insurance vertical. This is more than a rolethis is a strategic leadership mandate…
EXL Service·South Africa
Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure, vendor management, incident resolution, and technology transformation initiatives while leading a team of enoc engineers and partnering with business and client stakeholders. Responsible for managing and optimizing cloud…
EXL Service·South Africa
We are seeking an Information Security professional to join our team and lead initiatives across cyber risk management, security governance, and business continuity. The role will be responsible for strengthening security posture and resilience of critical business operations. Duties & Responsibilities: Serve as the focal point for fulfilling Information Security responsibilities for geography Manage deliverables such as RFP/RFI responses, contract…
EXL Service·South Africa
We are seeking an experienced and results-driven Workforce Management (WFM) Manager to lead a team of WFM/MIS Supervisors and Analysts supporting multiple clients across a dynamic, multi-site BPO environment. The successful candidate will be responsible for end-to-end workforce planning, management information systems, reporting governance, operational support, and performance optimization. This role requires strong leadership, analytical expertise, stakeholder management, and a…