Customer Experience (Product Interventions)
Kotak Neo·Mumbai, India
We are looking for a Customer Experience professional with a strong understanding of the Stock Broking and Wealth Management industry to identify customer pain points, drive product interventions, and improve key customer experience metrics across digital and assisted channels. The role will focus on leveraging customer feedback, VOC insights, NPS, CSAT and servicing interactions to identify friction points across customer…
- Full-time