Technical Support Engineer 1 - 2
우리는 Datadog의 사내 제품 전문가입니다. 기술 솔루션 팀은 잠재 고객을 교육하고 기존 고객이 만족하고 성공할 수 있도록 지원함으로써 Datadog의 전 세계적인 성장을 뒷받침합니다. 멀티채널 기술 지원, 데모 및 프레젠테이션을 통해 기술 및 제품 전문 지식을 고객과 공유합니다. 여러분은 팀과 회사에 합류하여 도전을 받게 될 뿐만 아니라 Datadog에 대한 여러분의 기여를 즉시 목격하게 될 것입니다.
Datadog은 사무실 문화를 통해 구축되는 관계와 협업, 창의성을 중시합니다. 우리는 데이터독 직원들이 자신에게 가장 적합한 일과 삶의 조화를 이룰 수 있도록 하이브리드 업무 환경을 운영하고 있습니다.
담당 업무
- 여러 채널(티켓팅 시스템, 실시간 채팅, 스크린 공유 도구)을 통해 고객과 소통하여 기술 지원 요청을 파악하고 해결하는 동시에 고객에게 플랫폼 사용에 대한 교육을 지속적으로 실시
- 기술 문제를 재현하고 Datadog의 600개 이상의 통합에 대해 자세히 파악
- 고객과의 상호작용에서 얻은 피드백을 바탕으로 내부 팀과 제품 관련 토론에 참여
- 하나 이상의 데이터독 제품 영역에서 고도의 지식을 갖춘 전문가로 교육받기
- 데이터독 사무실에서 주 3~5일 근무
자격 요건
- 컴퓨터 과학/공학 전공자 및/또는 부트캠프 졸업자
- 오픈소스 프로젝트(코드, 버그 리포트 등) 및 엔지니어링 커뮤니티(밋업 등)에 적극적으로 기여한 분
- 자기 동기 부여가 강하고 세심한 주의력이 있으며 지속적인 학습에 대한 열망이 있는 분
- 고객 중심 접근 방식을 기본으로 하는 비판적 사고자
- 효과적인 서면 및 구두 의사 소통자
- 프로그래밍 경험이 있고 Linux에 대한 기본 지식이 있는 분
- 주말 근무가 필요한 때 교대 근무 가능한 분
Datadog은 모든 계층의 사람들을 소중히 여깁니다. 모든 사람이 입사 첫날에 위의 모든 자격 요건을 충족하지 못할 수도 있습니다. 괜찮습니다. 기술에 대한 열정이 있고 자신의 역량을 키우고 싶다면 지원하실 것을 권장합니다.
혜택 및 성장
- 최우수한 수준의 온보딩
- 풍성한 글로벌 혜택
- 사내 네트워킹을 위한 부서 내 멘토 및 버디 프로그램
- 신규 채용 스톡 에퀴티(RSU) 및 우리사주 매입 계획(ESPP)
- 지속적인 전문성 개발, 제품 교육 및 커리어 경로 제공
- 포용적인 기업 문화, 커뮤니티 길드 및 포용성 토크에 참여할 수 있습니다.
위에 나열된 혜택 및 성장은 근무 국가 및 데이터독 고용의 성격에 따라 달라질 수 있습니다.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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