Operations Associate - Bridge (CDMX)
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Responsibilities
- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
- Be a part of building a brand-new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user-first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You excel in critical thinking and problem solving
- You have prior experience in customer service or internal and external user-facing operations
- You enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges
- You have a process-oriented mindset and the ability to get things done
- You enjoy working in an in-office environment with strong cross-team collaboration and support
- You prioritize well and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you'll receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
-
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
Similar roles
Sr. Account Director
Amwell·Worldwide
Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to…
- Remote
- Full-time
Manager, Government Compliance & Authorization
Amwell·Worldwide
Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to…
- Remote
- Full-time
Senior / Lead SAP Signavio Architect
BlackStone eIT·Dubai, United Arab Emirates
Role Summary We are seeking an experienced SAP Signavio Architect to lead business process transformation, process architecture, and process optimization initiatives using the SAP Signavio Business Transformation Suite. The successful candidate will work closely with business stakeholders, enterprise architects, SAP functional teams, and transformation leaders to establish process architecture, identify improvement opportunities, and support SAP S/4HANA transformation programs. The role…
- Full-time
- Green Visa — self-sponsored, no tie
Senior / Lead SAP Signavio Architect
BlackStone eIT·India
Role Summary We are seeking an experienced SAP Signavio Architect to lead business process transformation, process architecture, and process optimization initiatives using the SAP Signavio Business Transformation Suite. The successful candidate will work closely with business stakeholders, enterprise architects, SAP functional teams, and transformation leaders to establish process architecture, identify improvement opportunities, and support SAP S/4HANA transformation programs. The role…
- Remote
- Full-time
Senior Discretionary Trader - Macro
Squarepointcapital·London, United Kingdom
<p><strong>Position Overview:</strong></p> <p>As a Senior Discretionary Trader, you will join an elite global team responsible for the development and execution of discretionary and semi-systematic strategies. This is a unique opportunity to help expand and further develop Squarepoint’s discretionary trading business. As a member of our team, you will identify, evaluate, and implement new trading opportunities. You will liaise and collaborate…
- On-site
- Full-time
Senior Discretionary Trader - Equities
Squarepointcapital·London, United Kingdom
<p><strong>Position Overview:</strong></p> <p>As a Senior Discretionary Trader, you will join an elite global team responsible for the development and execution of discretionary and semi-systematic strategies. This is a unique opportunity to help expand and further develop Squarepoint’s discretionary trading business. As a member of our team, you will identify, evaluate, and implement new trading opportunities. You will liaise and collaborate…
- On-site
- Full-time
Senior Discretionary Trader - Credit
Squarepointcapital·London, United Kingdom
<p><strong>Position Overview:</strong></p> <p>As a Senior Discretionary Trader, you will join an elite global team responsible for the development and execution of discretionary and semi-systematic strategies. This is a unique opportunity to help expand and further develop Squarepoint’s discretionary trading business. As a member of our team, you will identify, evaluate, and implement new trading opportunities. You will liaise and collaborate…
- On-site
- Full-time
Portfolio Manager – Life Insurance
Southern Cross Medical Care Society·New Zealand
About us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
