Operations & CX Manager - Christchurch

Role Type: Permanent, Full-Time

Location: Christchurch

About The Role

As the Operations & Customer Experience Manager of Christchurch for TotalEnergies NZ, you will play a crucial role in driving the operational success of our business. This role will fulfil both leadership and operations functions for the branch, and contribute to enhancing business performance and productivity, while championing our culture of being smart, inclusive and courageous. In addition, this role will be a focal point for our South Island logistics and product distribution, working alongside key internal personnel to ensure our products are in the right place, at the right time.

In this role, you would have the opportunity to:

• Manage operations for the Christchurch branch, our largest South Island site and the distribution centre for our South Island branch network.
• Work closely with our national Logistics team in Hastings and our branch leaders in Nelson and Otago, to ensure seamless product distribution across the South Island.
• Lead the Christchurch branch Operations team, managing day-to-day operations with a focus on fostering a high-performance culture.
• Oversee all aspects of stock management for the branch, ensuring stock management strategies are optimised in alignment with our company objectives.
• Collaborate with the branch Sales team and seek creative ways to identify opportunities, improve efficiencies, and deliver an outstanding customer service experience.
• Proactively identify and implement opportunities for continuous improvement in branch performance and productivity in alignment with overall operational strategies.
• Support and encourage a high standard of health and safety practices in alignment with our priority of ensuring everyone goes home safe every night.

What You Bring to the Table

Our ideal candidate will be an accomplished leader, with at least 5 years’ experience leading a team in a Logistics and/or Operations role. Additional experience managing product distribution across an islandwide or nationwide network would be advantageous.

In addition to the above, we are looking for a candidate with:

• A clean and full Class 1 driver’s licence (required), and a Forklift endorsement (desirable).
• Excellent communication skills, both written and verbal, and the aptitude for having courageous conversations (radical candour) to address any issues.
• The ability to think on your feet and make calculated decisions in consultation with the Sales Manager.
• Demonstrated resourcefulness and flexibility, with the capacity to manage multiple priorities simultaneously.
• Effective negotiation skills and the ability to deliver persuasive presentations.
• A forward-thinking mindset that embraces continuous improvement and innovation.

You do not need to meet all of the role requirements to apply. We offer a structured training and development framework to help you reach your best. If you think you could be a great fit, we’d love to hear from you!

About Us

Our vision – Here to be New Zealand’s most valued lubricant company.

Our purpose - Always moving forward.

We are proud of our top-tier products, industry-leading technical support, and a work environment that feels like your second home. Our journey towards being the best is guided by clear direction, solid partnerships, and above all, talented individuals like you who embody our vision.

From humble origins as Oil Imports to the growing business we are today as TotalEnergies NZ. We have always been fuelled by innovation and ambition. With a strong presence spanning 11 locations across Aotearoa, we’re charting an exciting path not just in traditional segments but also in Power Generation and Industrial Products.

We’re big believers in our people. Our business thrives on a people-centric approach. We've outperformed the private sector in employee engagement surveys year after year, especially when it comes to culture and safety. That says a lot about who we are.

Why Join TotalEnergies NZ?

Our team is the heartbeat of our business, comprised of individuals who are not only smart and efficient but also inclusive and courageous. Our culture promise is to enable a positive, safe and supportive environment where you are always challenged to be your best. We pride ourselves on a culture where challenges become opportunities for personal and professional development.

We believe in investing in our people, we have a structured training and development framework to ensure everyone's equipped with the right skills, not just for now, but for the future. We value feedback, encourage Radical Candor, and love fresh ideas. We’re always moving, always evolving. After all, staying idle isn't our thing.

We offer a robust benefits package that includes health, life, and income protection insurance - paid for by us!

If you believe in growth, value people-centric cultures, and have a passion for efficiency, then we want to hear from you!

Apply now and shape the future with TotalEnergies NZ.

Applications will be open for 30 days however we will be reviewing and interviewing as we go. For more information, please contact [email protected]