B2B Customer Service / Account Support – Global Chemicals Distributor

Are you passionate about delivering exceptional customer service and building strong, lasting relationships?

Join a global leader that’s shaping the future of chemical and ingredient distribution – a company where you can make a real difference every day.

As a Customer Service Representative, you’ll play a key role in supporting valued customers, solving problems, and helping them find the right solutions for their business. You’ll be part of a supportive, collaborative team that values open communication, growth, and authenticity.

The Role at a Glance:
Customer Service Representative
Caerphilly Hybrid – 3 days on site
Competitive Market Salary 
Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More… 
Permanent – Full Time

Company: Univar Solutions: Global Distributor of chemicals & ingredients used in everyday products
Culture: Work with real purpose. Grow how you want to. Be who you are

What your day might look like:

•    Collaborate closely with your Account Manager to nurture strong relationships within your dedicated customer base, driving both customer satisfaction and account growth.
•    Deliver exceptional service through open, honest communication and a genuine understanding of each customer’s needs and expectations.
•    Engage with customers across multiple channels – phone, email, and CRM systems – ensuring every interaction is professional, responsive, and consistent.
•    Manage the full customer journey by processing orders, coordinating returns, and proactively identifying opportunities to streamline processes or recommend alternative products.
•    Take ownership of customer issues by assessing priorities, escalating when necessary, and ensuring timely and effective resolutions.
•    Serve as the first point of contact for customers, resolving queries quickly and efficiently to maintain trust and long-term loyalty.

We’re Looking For Someone Who:

•    Is confident using a PC, Microsoft Office, and Customer Relationship Management (CRM) software –  experience with SAP would be a real advantage.
•    Enjoys investigating customer issues, identifying root causes, and finding effective solutions.
•    Brings a friendly, professional, and approachable manner to every interaction.
•    Is highly organised, able to manage multiple priorities, and stays calm under pressure.
•    Shows resilience and a proactive attitude when tackling challenges.

Who we are:

With revenues in excess of $9 billion, we are one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

• Serious about safety
• We do what we say
• Where people matter
• Valuable to others
• Together we win

Your Background / Previous Roles May Include:
Client Service Associate, Customer Support Agent, Customer Relations Manager, Client Account Manager, Sales Administrator.

If you’re a proactive problem-solver who thrives on helping customers and enjoys working in a fast-paced, team-focused environment – we’d love to hear from you.

Apply today and take the next step in your career with a company that empowers you to work with purpose, grow your potential, and be yourself.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.