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Service Desk Analyst

E-Solutions IT Services UK LtdUnited Kingdom£170–£170 / yrPosted Jun 10onsite
via Reed
JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them...

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