Hotel Services Manager
About Us:
Emerald Park Motel QLD, based at 1 Dundas Street, Emerald QLD 4720, is seeking an experienced and highly motivated Hotel Services Manager to oversee the daily operations of our accommodation services that we provide to our business and leisure clients. The successful candidate will be responsible for managing staff, coordinating guest services, maintaining high standards of cleanliness and presentation, and ensuring compliance with industry regulations to deliver exceptional service quality.
Duties and Responsibilities:
- Plan, organise, and oversee work schedules for accommodation service staff, including Housekeepers, Luggage Porters, and Doorpersons.
- Allocate duties and ensure effective coordination with other motel departments to streamline operations.
- Supervise staff performance, provide training, and ensure adherence to workplace policies and procedures.
- Prepare staff rosters, manage attendance records, and ensure sufficient workforce coverage.
- Oversee front office and reception duties, including guest check-ins, check-outs, and inquiries.
- Handle guest complaints, address service concerns, and ensure customer satisfaction.
- Enforce workplace safety standards and ensure compliance with hospitality industry regulations.
- Conduct staff meetings to discuss operational matters and provide professional development opportunities.
- Oversee inventory and resource management, ensuring essential supplies and equipment are maintained.
Required Skills and Experience:
- Minimum 1 year of experience in relevant occupation (accommodation management) (additional experience is highly beneficial).
- Strong leadership, problem-solving, and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced hospitality environment.
- Sound knowledge of motel operations, workplace safety, and customer service best practices.
Minimum Qualifications & Certifications:
- Bachelor’s Degree OR Relevant Diploma with at least 1 year of relevant experience.
What We Offer:
- Attractive salary package: $75,000 - $77,000 + Superannuation (Yearly)
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- The chance to work with a passionate team in the hospitality industry
How to Apply:
If you are ready to take the next step in your hospitality career and join the team at Emerald Park Motel, please submit your resume and a brief cover letter outlining your relevant experience.
Click "Apply Now" or send your application directly to [email protected] with the subject line "Application: Hotel Services Manager".
Applications close: 25/07/2026
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