Customer Service Representative
Summary:
The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.
Duties
- :Primary point of contact for receiving, processing, and verifying the accuracy of customer domestic/export purchase orders that arrive via email and performs order entry activities following defined procedures and guidelines
- .Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also, co-work with business in collection of account receivable
- .Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
- .Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues
- .Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
- .Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood, and commitments are met
- .Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area
- .Provides back-up support to other group members in the performance of job duties as required
- .Provides Sales related information （sales order volume versus forecasted volume） to business
- .Primary point of contact for SAP Order-To-Cash module representing the supporting business
.
Requirement
- s:Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationshi
- p.Good English Skil
- lsAbility to operate the required computer systems (SAP, SFDC and the Microsoft Office Suite of program
- s)Ability to work professionally and effectively with external customers and with many internal functional groups and Businesse
- s.Demonstrated attention to detail and exhibits a high level of accurac
- y.Self-motivated and positive minde
- d.Creation of value through the productivity improvement projects and initiative
- s.Customer Service or order fulfillment experience is highly preferre
- d.Supply Chain experience would be an added advanta
Similar roles
Technician ID: S-W354VVW9
Aurora·Singapore, Singapore
Only Singaporeans may apply Technician (Semiconductor Manufacturing / Cleanroom) Location: East (Changi), Singapore Salary Basic: $2,200 – $2,500 * OT Available * Shift Allowances: Day Shift: $20/day Night Shift: $40/day Working Hours 3–4 days per week Day: 8:00 AM – 8:00 PM Night: 8:00 PM – 8:00 AM Job Scope * Perform manufacturing tasks in cleanroom environment * Operate equipment…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Corporate Counsel
Oracle·Singapore, Singapore
**Job Description** Provide legal support and contract negotiations for Procurement matters across the JAPAC and U.S. regions. In this role, you will partner with Procurement contracting and other cross-functional Legal teams, with primary responsibility for advising on Procurement-related legal matters and negotiating a broad range of commercial agreements with suppliers, while mitigating legal and business risk, driving business need, and…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Account Executive, Commercial (Hunter)
Stripe·Singapore
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Account Director, Startups (Mandarin-Speaking)
Openai·Singapore
About the team OpenAI’s mission is to ensure artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one organization. In pursuit of this mission, our Go-To-Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The…
- Hybrid
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Recruiter (Singapore)
Figma·Singapore
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
GTM Strategy & Operations Lead, Reseller & Ecosystem Programs (APAC)
Openai·Singapore
About the team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the ChatGPT Ads team is building advertising products that help businesses reach customers in useful, trusted, and responsible ways. The Ads Strategy, Planning, and Operations team is responsible for building the operating foundation for OpenAI’s advertising business: GTM systems,…
- Hybrid
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Senior Commercial Counsel, APAC
Openai·Singapore
About the Team OpenAI’s Legal team plays a crucial role in advancing our mission by tackling innovative and fundamental legal issues in AI. The team includes professionals from diverse legal fields—technology, AI, infrastructure, privacy, IP, corporate, employment, tax, regulatory, and litigation—who collaborate closely with colleagues across the company. If you are passionate about being a technology lawyer working on cutting-edge…
- Hybrid
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Solutions Architect, NVIDIA Cloud Partners
Nvidia·Singapore
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. We are looking for a Solutions Architect with experience in large scale AI and/or HPC Infrastructure design, encompassing servers, network, storage and systems management. A Solution Architect is the first line…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
