Product Support
For a copy of the job description please click here
About the business At GS1, we empower organisations to grow efficiently, sustainably and safely – helping transform the way we work and live. We do this by providing a suite of GS1’s global standards and solutions, but we offer more than just the humble barcode. GS1 New Zealand works with organisations to provide solutions that allow them to share accurate information with their communities to streamline the way they work.
Whatever the industry sector, be it Retail, Government, Healthcare, Production or Manufacturing, GS1 New Zealand offers the tools and solutions necessary to support those organisations. GS1 is a global family of not-for-profit, member-owned organisation.
About the role As Product Support - Data Enrichment, you will work closely with the Product Owner, Business Analyst, and development team from discovery through to delivery and ongoing support, helping align technical solutions with customer and business goals. You will support customers, contribute to product and testing activities, and act as the subject matter expert for our products and services.
About you As someone with experience in product environments, you’ll have a background in Application Support or Business Analysis or Testing or Product Specialist (SME). You will be able to understand and analyse requirements with the ability to communicate these to a team of developers. You will also be able to support the development teams while continuing to support the application in production. The kind of skills and experience you’ll have are:
- Top level IT service desk experience will be considered
- Ideally two years of experience in a relevant role
- Product development & Support experience
- Excellent communication skills
- Superior customer engagement skills
- Experience in an Agile development environment
- A true self-starter with a drive for continuous improvement and professional demeanour
We Care: We are a supportive and close-knit team
We Connect: We stay close to our members, partners, and our extended global GS1 family
We Aspire: We are forward thinking and have ambitious plans for the future
Like to join us? We also provide:
- Flexible working
- Competitive salary based on experience
- Health Insurance
- Life and income protection insurance
- Birthday leave
- Discounts at Major Retailers
Think that you’ve got the right attitude and skills to be part of the GS1 team? If so, applications close 13 July 2026 but will be reviewed as they come in and may close earlier if we find someone awesome before then.
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