MSP Billing & Reporting Specialist
About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
Visit druva.com and follow us on LinkedIn, X and Facebook.
Key Responsibilities
SaaS Consumption Billing & Data Processing
- Manage inbound consumption data feeds to calculate monthly usage-based billing for cloud software partners.
- Validate and scrub data from multiple systems to ensure tenant-level accuracy across consumption, contract, and rate card data.
- Apply new contracts, amendments, and tier updates; reconcile mismatched data between SFDC and internal rate card tables.
- Identify, validate, and map discrete cloud tenants (new, conversions, or legacy) to ensure complete billing capture.
MSP Partner Reporting & Communication
- Manage all outbound MSP scorecards, consumption reports, and custom partner summaries for monthly billing cycles.
- Translate internal consumption data into partner-facing reports, highlighting usage trends, overages, and renewal triggers.
- Partner with MSP account managers to validate data with partners and ensure accurate billing communications.
- Support partner reconciliation meetings by preparing detailed usage, overage, and underage analyses.
- Maintain master MSP mappings, ensuring Prime/Sub relationships are accurately reflected across datasets.
Automation & Process Improvement
- Drive consistency and efficiency across manual billing workflows—from tenant identification to monthly data uploads.
- Identify automation opportunities to reduce manual data transformation and reconciliation work.
- Proactively flag data anomalies, rate mismatches, or mapping gaps before reporting deadlines.
Required Skills & Qualifications
Technical Proficiency
- Advanced Excel / Google Sheets (formulas, pivots, vlookups, data cleaning, deduplication, validation logic).
- Experience with Salesforce (SFDC) and standard billing/subscription platforms.
- Familiarity with standard BI tools (Tableau, Power BI, etc.).
Business & Financial Acumen
- Deep understanding of SaaS consumption-based billing, rate card logic, and tiered pricing structures.
- Experience in reconciling data between operational systems and resolving complex billing/overage disputes.
Soft Skills
- High attention to detail and ability to work accurately under tight monthly deadlines.
- Excellent written and verbal communication skills—able to explain billing data logic to partners and non-technical teams.
- Strong problem-solving mindset—ability to identify root causes of data anomalies and design durable fixes.
Preferred Qualifications
- 3–5 years of experience in SaaS billing, sales operations, or data analytics.
- Experience with SaaS Channel Partners, Cloud Software MSPs, or B2B Software Resellers (Note: This role requires software/cloud billing experience; contingent workforce/HR staffing MSP experience is not applicable).
- Proven ability to manage recurring monthly operational cycles with precision.
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