Technical Account Manager
Forward Deployed Architect (Autonomous Finance)
Summary
- About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises.
- Location: Hyderabad, India | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience
About the Role
- Value Delivery & Process Optimization
- Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
- The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
- Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.
- Strategic Governance & Steering
- Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
- Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
- Signal vs. Noise: Change Management
- The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
- Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
- Cross-Functional Stakeholder Management
- Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
- Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.
Who You Are
- Trusted Advisor: You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
- Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
- HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.
Why HighRadius?
- Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets.
- Culture: Join a high-growth, high-energy FinTech unicorn.
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