Lead - Account Management (CX - US Enterprise)
The Account Management team partners with existing customers to maximize the value of their Freshworks investment while driving long-term revenue growth. As a Senior Account Manager, you will nurture strategic customer relationships, identify expansion opportunities, and position Freshworks as a trusted business partner through consultative engagement.
Experience: 6-9 years of experience in SaaS Account Management, Sales, or Customer-Facing Revenue roles.
Impact You Will Create:
- Drive sustainable revenue growth by expanding business within an existing portfolio of customers.
- Build trusted executive relationships that improve customer retention and long-term account value.
- Partner cross-functionally to deliver business outcomes and create exceptional customer experiences.
Roles & Responsibilities (R&R)
Portfolio Management: Own and grow a portfolio of Mid-Market and Enterprise customer accounts, ensuring high customer satisfaction, retention, and long-term success.
Revenue Expansion: Identify and execute cross-sell, upsell, and expansion opportunities aligned with customer business objectives.
Strategic Account Planning: Develop account growth strategies by understanding customer priorities, organizational goals, and evolving business needs.
Relationship Management: Build strong relationships with key stakeholders and decision-makers, positioning yourself as a trusted advisor throughout the customer lifecycle.
Pipeline & Forecasting: Maintain an accurate sales pipeline, forecast revenue, and provide regular updates on account health and growth opportunities.
Cross-Functional Collaboration: Work closely with Product, Customer Success, Marketing, Solutions Engineering, and Support teams to deliver value-driven customer outcomes.
Consultative Selling: Conduct business reviews and strategic conversations to uncover customer challenges, recommend tailored solutions, and demonstrate measurable business value.
Market Intelligence: Stay informed on industry trends, customer priorities, and competitive offerings to effectively position Freshworks solutions.
Skills & Competencies
Account Management: Proven ability to build, manage, and grow strategic customer relationships across multiple stakeholders.
Commercial Acumen: Strong track record of achieving or exceeding revenue, retention, and expansion targets through consultative selling.
Communication: Excellent written, verbal, and presentation skills with the ability to communicate complex business and technical concepts to diverse audiences.
Strategic Thinking: Ability to understand customer business objectives and develop tailored account growth strategies.
Ownership: Self-driven professional capable of independently managing both large and small customer portfolios.
Forecasting & Reporting: Experience maintaining sales pipelines, forecasting revenue, and reporting on key business metrics.
Qualifications & Workplace Requirements
Experience: 6 years of experience in Account Management, Customer Success with commercial ownership, or B2B SaaS Sales.
Education: Minimum Graduation / Bachelor's Degree is mandatory.
Work Setup: In-office role based on the allotted shift alignment.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Similar roles
Sales Lead - BFSI
Hiresquad Resources·Mumbai, India
Role: Sales Lead - BFSI Location: Mumbai - Hybrid - 3 days WFO You have Minimum 7 years of Predominant Sales experience, selling into Banks, Insurance and Fintech companies in India, Middle East and South Asia Experience in selling enterprise solutions in areas related to CRM, Customer Experience The ability to make impactful customer centric solution presentations to customer organizations…
- Full-time
Media Manager
The Starter Labs·Mumbai, India
1. Collaborate with the marketing team to understand campaign objectives, target audience, and key performance indicators 2 . Create and execute innovative media plans across digital platforms, including but not limited to display advertising, social media, video, search, programmatic, email, and other emerging channels 3. Developing innovative solutions to continuously position as a cutting-edge source for digital media strategy 4.…
- Full-time
Partner Sales Manager (Enterprise & Channel Sales)
Info Origin Inc.·Chennai, India
Job Title: Partner Sales Manager (Enterprise & Channel Sales) Location : Chennai (Remote) Experience: 10 Years Qualification: Bachelor’s Degree Employment Type: Full-Time Role and Responsibilities: Develop and execute sales strategies to acquire and expand relationships with enterprise customers. Collaborate with the sales team to identify opportunities and meet sales targets. Ensure compliance with licensing agreements and work closely with customers…
- Full-time
Business Development Executive
Vision Arch Visuals·Hyderabad, India
Company Description Vision Arch Visuals is a 3D architectural visualization studio that delivers photorealistic interior and exterior renders, walkthroughs, and presentation visuals for architects, interior designers, builders, and construction firms. The team focuses on high-quality visual storytelling that helps clients clearly communicate design concepts, secure faster project approvals, and create compelling marketing presentations. Services include 3D exterior and interior rendering,…
- Full-time
Financial Controller
Plush·Chennai, India
We are looking for a Finance Controller to lead Plush’s finance controllership function and ensure strong financial discipline, accurate reporting, robust controls, and regulatory compliance as the business scales. The role will be responsible for managing the end-to-end accounting and controllership function , driving timely monthly closures and MIS, overseeing taxation and statutory compliance, strengthening internal controls, and providing meaningful…
- Full-time
Etagenportier ab Oktober 2026
Hotel Bellevue Palace·Bern, Switzerland
Mithilfe bei der Reinigung auf der Etage Handling der Bettwäsche Staubsaugen der Zimmer und Korridore Putzen der Fenster im gesamten Hotel weitere Reinigungsarbeiten und Unterstützung der Room Attendants vereinzelte Arbeiten in den Public Areas des Hotels Lebendiges Arbeitsumfeld in einem renommierten Leading Hotel of the World in der Stadt Bern Moderner Arbeitsplatz mit einem motivierten und dynamischen Team Karrieremöglichkeiten in…
- Full-time
BAR- & SERVICEMITARBEITER Aushilfe per sofort
the hey hotel·Beatenberg, Switzerland
suchen wir dich – ein flexibles Teammitglied, das unsere Service-Crew unterstützt. … ein echter Teamplayer , offen und motiviert, Teil unseres coolen Teams zu werden? Klingt nach dir? Perfekt! Du hast schon erste Erfahrungen im Servicebereich gesammelt und liebst es, mit Menschen zu arbeiten? Gastfreundschaft liegt dir im Blut? Du sprichst fliessend Deutsch und Englisch? - Dann passt das ja…
- Full-time
Rookie Pest Control Technician
Rentokil Initial Group·Ratoath, Ireland
Position: Rookie Pest Control Technician Location: Meath Contract: Permanent, Full Time Salary: Base €30,300.00 Per Annum, paid monthly Are you our next Rookie Pest Control Technician? Rentokil Pest Control is currently seeking a motivated and enthusiastic Rookie Pest Control Technician, everyday you will be required to service our clients from the branch client. Key Responsibilities * To service and keep…
- Full-time
- Critical Skills — 9mo tied, then free; Stamp 4 @21mo
