IT Support Technician

Filtronic is a specialist designer and manufacturer of advanced RF solutions, helping to create a better-connected world. We are on a rapid growth trajectory, with landmark space and defence contracts, and a clear roadmap for innovation. This is the moment for talented people to join us in shaping the future of high-speed RF communications - and our IT team sits at the heart of making that possible.

We are committed to innovation, development, and creating an environment where people can grow, contribute, and help shape the future of RF technology. We love talented people and will give you the space to grow, innovate, and be the future of RF.

Working within our IT department, you will provide effective first-line and second-line technical support across the business, supporting the day-to-day operation of IT services and ensuring users receive timely, clear, and professional assistance. You will keep devices, systems, and access requirements running to a high standard, while also contributing to wider IT activities - including system maintenance, equipment deployment, user administration, and continuous improvement within the department.

Summary of Responsibilities:

• Provide first-line and second-line support for hardware, software, user access, and basic network-related issues.
• Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained.
• Configure, build, and deploy end-user devices, including laptops, desktops, and mobile equipment.
• Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation.
• Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks.
• Diagnose and resolve routine connectivity issues, including VPN, Wi-Fi, printing, and general network access problems.
• Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress.
• Maintain accurate IT asset records and support the tracking and control of equipment.
• Assist with IT improvement activities, project work, and system upgrades as required.
• Provide clear, respectful, and timely support to colleagues across the organisation.

The successful candidate will satisfy the following requirements:

• Previous experience in an IT support, service desk, or similar technical support environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking principles.
• Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner.
• Good organisational skills and the ability to manage competing priorities effectively.
• Clear and professional communication skills, with the ability to support users at all levels.
• A positive approach to problem solving and a willingness to learn and develop.
• Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous.

Key Behaviours:

• Provides a responsive and supportive service to colleagues.
• Takes responsibility for tasks and follows issues through to resolution.
• Works collaboratively with others and contributes positively to the team.
• Communicates clearly and respectfully.
• Shows initiative and a commitment to continuous improvement.

Please call our Talent Partner, Bruce Mair on 07483 917543 if you would like to chat about this role or clarify the salary and benefits prior to investing your time applying.

Benefits include:

• 37.5 hour working week
• 25 days’ holiday plus public holidays, with the option to buy up to 5 additional days
• Contributory pension scheme with up to 8% company contribution
• Life Assurance
• Income Protection Insurance
• Save As You Earn (SAYE) share scheme
• Electric Vehicle (EV) scheme
• Cycle to Work scheme
• Volunteering day
• Learning and development opportunities
• Hybrid working available

Filtronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive.  We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist.