Customer Support- Escalations (Email&Chat)
Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America.
We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
Make a real impact 🚀
At Laundryheap, every conversation matters. As part of our Escalations team, you’ll be the voice that turns challenging situations into positive customer experiences. You’ll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
What you’ll do
- Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
- Think creatively to propose fair, customer-focused solutions while following processes and policies
- Share insights and highlight customer trends to improve journeys and processes across teams
- Build productive relationships with colleagues across Operations and the wider business
- Deliver fair, timely outcomes for customers while maintaining brand reputation
- Meet and exceed KPIs that drive business results and improve customer experience
What we’re looking for
- Excellent English communication (spoken & written)
- Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
- Confident communicator who can handle difficult conversations and write clear, professional responses
- Strong attention to detail with a focus on quality and speed
- Problem-solver who shows initiative, proactivity, and forward-thinking
- Tech-savvy and quick to adapt to new tools and processes
- Comfortable working in a dynamic, fast-paced environment
- Able to prioritise tasks and manage customer expectations effectively
- Willingness to commute to our Bangalore office
Work Schedule
- 9-hour shift (8 working hours)
- 5 days a week (2 rotational week-offs based on rota)
- Office-based role
Why join us?
- Be part of a fast-growing global company with opportunities to learn and grow
- Work in a collaborative environment where your ideas are heard and valued
- Gain exposure to international markets and complex customer operations
- Competitive salary package + Shift allowance
- Comprehensive health insurance coverage
We’re looking for ambitious, proactive people with a can-do attitude who aren’t afraid to make confident decisions. If that sounds like you, don’t miss this opportunity: apply now and become part of the international Laundryheap team!
Similar roles
Manufacturing Planning & Customer Care Manager
Carfair·Winnipeg, Canada
Carfair Composites is a leader in fibre-reinforced plastic design and composite technologies. Carfair Composites is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions, operating in five manufacturing and distribution centers across North America, including Winnipeg, MB, St. Cloud, MN, Anniston, AL, Wausaukee, WI, and Gillett, WI. As a comprehensive manufacturer of engineered composite…
- Full-time
- Express Entry — PR day one, no employer
Principal Software Engineer - Platform
Atlan·India
WHO WE ARE Most companies are racing to deploy AI, but very few have the foundation to make it work reliably. Atlan is building that missing layer: the context layer for enterprise AI. We connect the business context behind data so humans and agents can operate with far more accuracy and confidence. With backing from world-class investors including GIC, Insight…
- Remote
- Full-time
Assistant Manager - Finance(AP)
SWIGGY·Bengaluru, India
Work Mandate 3 – Employees will work fulltime from their base location i.e. Bangalore. Role : Assistant Manager - Finance Accounts Payable (Reconciliation and Vendor management) About The Role: As a Assistant Manager, you will be responsible for the successful and seamless execution and closure of the Reconciliation activity and vendor and stake holder management. Your Job: Overseeing the…
- On-site
- Full-time
Sales Lead - BFSI
Hiresquad Resources·Mumbai, India
Role: Sales Lead - BFSI Location: Mumbai - Hybrid - 3 days WFO You have Minimum 7 years of Predominant Sales experience, selling into Banks, Insurance and Fintech companies in India, Middle East and South Asia Experience in selling enterprise solutions in areas related to CRM, Customer Experience The ability to make impactful customer centric solution presentations to customer organizations…
- Full-time
3D Designer
5 Studios·New Delhi, India
WE’RE HIRING — 3D DESIGNER | EVENTS & EXPERIENTIAL DESIGN Location: Near Sultanpur Metro Station, Chhatarpur, South Delhi Work Mode: 100% Onsite Experience: Minimum 3–4 years Apply: [email protected] We’re looking for an experienced 3D Designer with strong expertise in 3Ds Max and prior experience in the Events / Experiential Design industry . About Us We are a multidisciplinary design studio…
- Full-time
Media Manager
The Starter Labs·Mumbai, India
1. Collaborate with the marketing team to understand campaign objectives, target audience, and key performance indicators 2 . Create and execute innovative media plans across digital platforms, including but not limited to display advertising, social media, video, search, programmatic, email, and other emerging channels 3. Developing innovative solutions to continuously position as a cutting-edge source for digital media strategy 4.…
- Full-time
Partner Sales Manager (Enterprise & Channel Sales)
Info Origin Inc.·Chennai, India
Job Title: Partner Sales Manager (Enterprise & Channel Sales) Location : Chennai (Remote) Experience: 10 Years Qualification: Bachelor’s Degree Employment Type: Full-Time Role and Responsibilities: Develop and execute sales strategies to acquire and expand relationships with enterprise customers. Collaborate with the sales team to identify opportunities and meet sales targets. Ensure compliance with licensing agreements and work closely with customers…
- Full-time
Learning Advisor - Inside Sales
AnalytixLabs·Noida, India
Join our team at AnalytixLabs, Noida as a Learning Advisor in our B2C sales function! We're looking for someone who can drive new customer acquisition and build strong customer relationships. This role focuses on job-oriented upskilling courses in Analytics and Data Science. Company Description: AnalytixLabs is a leading analytics training institute, widely acclaimed by industry experts for high-quality training since…
- Full-time
