Claims Manager

Job Description

Thinking About a New Career Path? Come Join Suncorp in Adelaide!

Full-Time – Claims Manager (Terri Scheer Insurance)

Are you looking for a rewarding role where you can make a genuine difference for customers during challenging times?

We're currently recruiting a Claims Manager to join our Terri Scheer Insurance team in Adelaide, supporting customers and property managers across Australia with landlord insurance claims.

Whether you come from a claims, property management, insurance, or customer service background, this is an opportunity to build a meaningful career with one of Australia's most trusted insurers. You'll be supported by an experienced team, ongoing development opportunities, and a culture that puts customers at the heart of everything we do.

Why You'll Love Working At Suncorp

Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

Here's What We Offer

Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)Hybrid working with a blend of office and home-based workA strong focus on work-life balanceStaff discounts with more than 400 leading Australian retailersUp to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and moreReward and recognition programsOngoing learning, career development and internal progression opportunitiesJoin one of Australia's most trusted and inclusive employersOpportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role, level and location.

What You'll Be Doing

As a Claims Manager, you'll:

Manage cases and tasks from initial intake through to resolution.Deliver high-quality customer service while building positive relationships with clients and stakeholders.Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.Make informed decisions within delegated authority and communicate outcomes clearly and professionally.Maintain accurate records and ensure timely processing of work.Build and maintain effective working relationships with customers, colleagues, and external partners.Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.Identify opportunities to improve processes and achieve positive outcomes.Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

What You'll Bring

We're looking for people who have:

A passion for delivering outstanding customer serviceStrong communication and relationship-building skillsEmpathy and resilience when supporting customers through difficult situationsExcellent time management and organisational skillsThe ability to prioritise work and manage competing demandsStrong problem-solving and decision-making capabilitiesKnowledge of general insurance principles and claims management processesThe ability to interpret policy wordings and apply them accuratelyA collaborative, team-focused approachAdaptability and a willingness to learn in a changing environment

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.