Case Worker, Keys to Early Intervention to Homelessness Service

Department/Division/Program: Sunshine Coast – Housing Support Services – Keys to Early Intervention to Homelessness Service (KEIHS)

Reports to: Coordinator, KEIHS

Location: Nambour

Contract Type: Fixed-Term (until 17 August 2028)

Employment Status: Full-Time (76h 00m per fortnight) part-time applicants will be considered

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 4 ($46.70 to $50.25 per hour)

At Kyabra, our Sunshine Coast teams provide support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work primarily focuses on working alongside community members who are at-risk of homelessness and/or domestic and family violence while supporting them in navigating the systems and circumstances that significantly impact their lives such as child protection, living on a low income, healthcare (mental and physical), education and legal services etc.

Our Keys to Early Intervention to Homelessness Service (KEIHS) is one of our housing support programs whereby we provide case management support to families, young people and individuals who are at risk of homelessness.

Through casework support and advocacy, the Case Worker, KEIHS, will ensure that the most appropriate and effective early intervention services are provided to people who are at risk of homelessness within the communities where KEIHS is co-located with host agencies.

The position involves both centre-based and outreach functions involving coordinated work with a range of agency, community and staff resources.

While this position is being advertised as a fixed-term contract, there may be the potential for this role to become permanent in future for the right candidate.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred, however, applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 60h 48m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor's degree or higher) in Human Services, Social Work, and/or another relevant field.

Skills & Experience

• Demonstrated knowledge of, and experience working in, case management in the community service sector, including the use of client management systems (e.g. QHIP), as well as experience in the following areas: needs assessment, domestic and family violence, housing/homelessness, disability, mental health, individual/family support.
• Demonstrated understanding of issues/barriers facing community members, including ways to resolve or improve these issues and empower community members, particularly as it relates to tenancy sustainment, housing instability or being at risk of homelessness.
• Demonstrated understanding of the Residential Tenancies Act and other relevant human services legislation, particularly as it relates to providing housing support services to community members.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.
• Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• A valid open driver’s license (Queensland).

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Existing professional networks and/or the ability to rapidly build relevant industry connections.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website.

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,
• Four (4) weeks of annual leave with the ability to purchase more,
• Three (3) days of gifted leave between Christmas and the New Year period,
• An Employee Assistance Program (EAP) with flexible support options,
• Flexible working hours and work-from-home arrangements, and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

HOW TO APPLY

If this sounds like a role for you, click ‘Apply’ to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role,
• A current resume/CV, and
• Responses to the selection criteria questions (as shown in BambooHR).

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/05/PD_Case-Worker-KEIHS.pdf.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected].

Note, we will be conducting rolling interviews for this vacancy.

Applications close COB (4:30 pm) Monday 3 August 2026.