Customer Experience Specialist
The Crown Is Yours
As a Customer Experience Specialist, youâll help deliver exceptional customer experiences by partnering closely with our vendors and internal teams. Youâll support the day-to-day success of our outsourced operations, helping ensure customers receive consistent, high-quality support across every interaction. Working across Customer Experience, Shared Services, Analytics, Risk, and Technology teams, youâll solve operational challenges, identify opportunities for improvement, and drive performance that enhances the customer experience.
What you'll do
- Support the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved.
- Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience.
- Review customer interactions, operational trends, and performance metrics to identify improvement opportunities, provide actionable feedback, and support continuous improvement initiatives.
- Facilitate calibration sessions, performance reviews, associate huddles, and operational communications to reinforce quality expectations, share updates, and drive alignment across teams.
- Support operational escalations and customer-impacting incidents by coordinating responses, monitoring emerging risks and performance trends, and partnering with stakeholders to drive timely resolution.
- A Bachelorâs Degree in Business, Communications, Operations, or a related field, or equivalent combination of education and professional experience.
- Strong written and verbal communication skills with the ability to build effective relationships across internal teams and external partners.
- Excellent analytical, critical thinking, problem-solving, and decision-making skills.
- The ability to influence stakeholders and collaborate effectively in a matrixed environment without direct authority.
- Experience managing multiple priorities while maintaining strong attention to detail in a fast-paced and evolving environment.
- Proficiency with Microsoft Office applications, Google Workspace tools, and other business productivity platforms.
- Flexibility and adaptability to navigate changing business priorities and operational needs.
- A customer-first mindset with a passion for improving experiences, driving continuous improvement, and raising the bar for service excellence.
Weâre a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Donât worry, weâll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please mention the word **LUCK** and tag RMTQyLjQ0LjIxNS45OQ== when applying to show you read the job post completely (#RMTQyLjQ0LjIxNS45OQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Skills
- education
- game dev
- recruiter
- customer support
- testing
- microsoft
- ops
- stats
- full time
- non tech
Similar roles
Staff Product Manager- Integrations & Advisor Platform
Robinhood·Clearwater, United States
JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE…
- Full-time
Lifecycle Marketing Specialist
Freshworks·Boston, United States
Freshworks is looking for a Lifecycle Marketing Specialist to execute nurture campaigns across our Employee Experience (EX) product family — Freshservice, ESM, D42, Firehydrant, and Freddy AI. Reporting to the Lifecycle Marketing Manager, you’ll own day-to-day execution of the pod’s always-on and re-engagement nurture programs, keeping 501+ segment accounts moving through the funnel between paid and ABM touches. You’ll partner…
- Hybrid
- Full-time
Customer Retention Manager
Rubrik Job Board·Palo Alto, United States
The Customer Retention Manager is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retention programs. The role partners closely with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and Pricing & Packaging to orchestrate coordinated customer‑save strategies. This role also provides renewal objection handling expertise, enabling teams to navigate downsells,…
- Full-time
Software Engineer, Atlas Distributed Systems
Rubrik Job Board·Palo Alto, United States
ABOUT TEAM Rubrik Atlas is the core data path for all Rubrik products, whether in the data center, at the edge, or in the cloud. It is a distributed, scale-out, fault tolerant, performant, deduplicated user-space filesystem that uniquely combines block device (ext4/NFS/SMB) and S3 backend storage interfaces. It has been the cornerstone of Rubrik’s innovative tech stack since Day 1.…
- Full-time
Corporate Marketing Manager
Datadog·United States
Datadog is looking for a Corporate Communications Manager, Social Media to advance our social media program. This role sits at the intersection of content creation, strategy, and corporate communications — owning the day-to-day execution of Datadog's social presence while helping shape how social supports our broader comms and marketing mission. You'll report to our Senior Group Manager of Corporate Communications,…
- Full-time
Account Executive, AI Startups (Hunter)
Stripe·San Francisco, United States
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have…
- Full-time
Working Student, Customer Success
Planetlabs·Berlin, Germany
<div class="content-intro"><p><strong>Welcome to Planet. We believe in using space to help life on Earth.</strong></p> <p>Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Customer Success Manager - Multi-Carrier Tracking API
CWILL·Toronto, Canada
Role Type: Full-Time Work Location: Remote (Toronto, Canada) Reports to: Head of Customer Success Work Authorization: Candidates must have legal authorization to work in Canada at the time of hire. CWILL is not able to provide visa sponsorship at this time. ABOUT CWILL CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. We help merchants reduce…
- Remote
- Full-time
- Express Entry — PR day one, no employer
