Service Coordinator - Contracts
Working as part of a team, you will ensure that all service contracts and the below responsibilities are carried out in an efficient and timely manner. At times you may also be required to provide support to other departments. This role requires a great deal of initiative and autonomy.
Responsibilities
Your role is to fulfil the list below but not limited too:
- Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
- Determining any additions or reductions to the systems in the previous 12-18 months
- Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
- Preparing proposals for the new agreements
- Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
- Updating the invoicing schedule on AM
- Ordering Third-Party Services sold as part of the maintenance agreements.
- Ordering Software Support and Subscriptions
- Reporting invoicing figures
- Monthly maintenance forecast (for UK, Ireland & BV)
- Adding contracts to and maintaining SAP
- Won & lost report (for UK, Ireland & BV)
- Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
- Calculating increases to call-out rates when appropriate
- Maintaining the customer details
- Resolving invoice queries / raising credit notes
- Checking the input of the service invoices onto SAP and circulating to the Team for corrections
- Producing analysis of the monthly invoicing
- Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
- Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
- SAP – project development and preparation for transferring services across
- Point of contact for accounts department for all service finance queries
- Completion of client presentations – weekly/ monthly. Presenting as required
- Assisting with service department invoice training
- Proven work experience in a similar role, ideally within an Engineering environment
- Very strong organisational skills, including multitasking, time, and diary management
- Ability to work on their own, as well as with the wider team
- IT literacy, particularly MS Office and CRM systems
- We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
- 25 days annual leave, plus local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
- Competitive salary and commission scheme
Similar roles
Relationship Manager, Mid Market (LATAM)
Fin·Worldwide
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer…
- Remote
- Full-time
AI Operations & Automation Manager - Europe/LaTAM
Storyblok·Worldwide
Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. WHAT IS IN IT FOR YOU You will…
- Remote
- Full-time
Video Editor
Aperture·United Kingdom
MEET APERTURE At Aperture, we create value and drive growth by delivering exceptional product consultancy and advertising services to our global partners. Through data-driven strategies, we combine performance marketing, creative strategy, product optimisation, CRM, analytics and experimentation to help ambitious companies scale. Founded in 2022 by Hannah Parvaz, Aperture has quickly made waves. Already recognised as Business Consultant of the…
- Remote
- Full-time
Artworker
Radley Yeldar·London, United Kingdom
We're looking for a brilliant, mid-weight Artworker to join our proudly independent creative agency, based right in the heart of Shoreditch, London. You will be joining an industry-leading team producing high-profile, award-winning reports and publications for some of the largest global organisations. This is an outstanding opportunity for a highly capable and ambitious Artworker, with strong creative and technical skills,…
- Hybrid
- Full-time
Software Engineer-API Backend (Python)
Qureight Ltd·London, United Kingdom
About us Qureight’s mission is to accelerate clinical trials and ensure breakthroughs in lung and heart disease reach patients without delay. Our AI-powered data and imaging curation platform enables the analysis of clinical imaging and other healthcare data, helping our customers bring treatments to market, faster. We’re looking for talented people who want their work to matter. With offices in…
- Hybrid
- Full-time
Software Engineer-API Backend (Python)
Qureight Ltd·Cambridge, United Kingdom
About us Qureight’s mission is to accelerate clinical trials and ensure breakthroughs in lung and heart disease reach patients without delay. Our AI-powered data and imaging curation platform enables the analysis of clinical imaging and other healthcare data, helping our customers bring treatments to market, faster. We’re looking for talented people who want their work to matter. With offices in…
- Hybrid
- Full-time
Social Media Manager with Chinese - Gaming - Fixed-term
Keywords Studios·United Kingdom
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally…
- Remote
- Full-time
Commercial Property Solicitor
Stone King·Leeds, United Kingdom
About us Stone King is an ambitious and purpose-driven firm specialising in the Business & Social Enterprise, Charity, Education, Public Faith and Private Client sectors. Our collaborative culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and our people. Our passion for the sectors we work in and the purpose-driven work…
- Hybrid
- Full-time
