IT Support Engineer/Agent
- Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.
• Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.
• Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.
• Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.
• Support meeting rooms, conferencing equipment and common workplace technology.
• Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.
• Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.
• Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.
• Support agreed user onboarding/offboarding and office-move activities.
• Work from different offices or emirates when assigned through the agreed operational schedule.
• Minimum 5 years of professional end-user computing, desktop support or service support experience.
• Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.
• Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.
• ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.
• Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.
• Arabic and English communication skills are strongly preferred for user-facing support.
Preferred Profile
• Previous experience providing onsite support within UAE government entities.
• Working knowledge of TDRA-related access, connectivity or government technology-support processes.
• Experience supporting users across multiple offices and coordinating priority incidents.
Expected Contribution
• Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.
• Users receive professional, consistent support across all assigned locations.
• Asset, endpoint and resolution records remain accurate and auditable.
• Recurring issues and knowledge gaps are documented and reduced over time.
Similar roles
Senior Penetration Tester - CTL
Bridewell·London, United Kingdom
As a result of growth, we are looking for an experienced Senior Penetration Tester with solid experience of infrastructure and web application testing to deliver testing engagements on a range of key client work. This is an excellent opportunity for a highly motivated and determined Penetration Tester to continue their development and work on a range of exciting projects. As…
- Hybrid
- Full-time
Technical Support Advisor 2nd Line- 2 month FTC
Focus Group·United Kingdom
We’re Hiring – Technical Support Advisor 2nd Line IT on a **2 month Fixed Term Contract** Salary – up to £40,000 Location – REMOTE Fixed Term Contract until October 31st 2026 (Internal Job Level Reference : Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over…
- Remote
- Full-time
Senior Backup & Disaster Recovery Specialist
BlackStone eIT·United Arab Emirates
Key Responsibilities • Administer backup policies, schedules, repositories, retention and monitoring for approved systems. • Investigate failed jobs, perform approved remediation and report unresolved risks and capacity constraints. • Plan and execute restoration tests and maintain evidence of recoverability. • Support disaster-recovery planning, technical runbooks, failover/failback procedures and simulation exercises. • Track recovery objectives and dependencies as confirmed by partner…
- Full-time
- Green Visa — self-sponsored, no tie
Business Development Manager
Kaizen Asset Management Services·Dubai, United Arab Emirates
Kaizen Asset Management Services is looking for a dynamic and results-oriented Business Development Manager to join our team. The successful candidate will be responsible for driving business growth by identifying new opportunities and nurturing client relationships in the asset management sector. You will play a key role in expanding our market reach and enhancing our service portfolio to better serve…
- Full-time
- Green Visa — self-sponsored, no tie
Studio Admin
MIRA CONSTRUCTION L.L.C·Dubai, United Arab Emirates
We are seeking an organized, dynamic, and welcoming Studio Admin to oversee daily studio operations and deliver an exceptional guest experience in Dubai. In this role, you will serve as the primary point of contact for guests, manage scheduling, handle internal space management, and ensure the studio operates seamlessly every day. Key Responsibilities Guest Experience & Booking Management * Handle…
- Full-time
- Green Visa — self-sponsored, no tie
Senior HR Operations Manager
RemotePass·United Arab Emirates
ABOUT REMOTEPASS RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere. By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organisations to build…
- Remote
- Full-time
- Green Visa — self-sponsored, no tie
Personal / Travelling Butler - UHNWI Private Household | Dubai, UAE
White Spot Facilities Management Services LLC·Dubai, United Arab Emirates
PERSONAL BUTLER – UHNWI PRIVATE HOUSEHOLD | DUBAI, UAE We are seeking an experienced Personal Butler to support a UHNWI Principal based in Dubai, United Arab Emirates. The role requires exceptional personal service, discretion, international travel, and the ability to manage the Principal’s personal arrangements to the highest standards. KEY REQUIREMENTS * Proven experience as a Personal Butler, Executive Butler,…
- Full-time
- Green Visa — self-sponsored, no tie
Governess/Nanny - UHNWI Private Household
White Spot Facilities Management Services LLC·Dubai, United Arab Emirates
POSITION SUMMARY We are seeking a highly qualified and experienced Governess/Nanny to join a prestigious UHNWI private household in Dubai. The role combines exceptional childcare, educational support, child development, school coordination, enrichment activities, and international travel. The successful candidate should have experience working with high-profile/UHNW families and demonstrate professionalism, discretion, and excellent communication skills. KEY REQUIREMENTS * Location: Dubai, UAE…
- Full-time
- Green Visa — self-sponsored, no tie
