Field Executive - Customer Experience - Ambattur(Chennai)
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
- Keeps customers informed about the progress of their complaints and provides timely answers and solutions.
- Analyzes complaint trends to identify areas for improvement.
- Provide ongoing support to clients.
- Track and monitor client engagement while offering updates and actionable recommendations.
- Addresses and resolves client inquiries, concerns, and feedback.
- Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment.
- Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary.
- Tracks key performance metrics to measure success.
Key Result Areas:
- Customer Issue Resolution
- Trend Analysis
- Operational Efficiency
- Client Engagement & Support
- Service Coordination & Delivery
Competencies (Skills essential to the role):
- Effective communication skills
- Accountability
- Self-motivated
- Collaboration
- Organised
- Problem-solving skills
Educational Qualification / Other Requirement:
- Graduation
- Languages: Local Language and English
- 1- 2 years of customer handling experience (B2B/B2C)
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Similar roles
Senior Customer Success Manager
Zip·London, Canada
ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Customer Service Advisor
Invitise Ltd·Manchester, United Kingdom
The opportunity Our client, a well-established business within the financial and professional services sector, is looking for a confident, personable Customer Service & Sales Advisor to join their growing team in Manchester. This is a varied role at the heart of the business — you'll be the first point of contact for clients, delivering a first-class service while spotting opportunities…
- On-site
- Full-time
- £25k–£27k / yr
Project Manager
Nirman Consultants·New Delhi, India
Company Description: Nirman Consultants is an ISO 9001:2015 certified, award-winning full-service architecture consultancy established in 1990. The firm operates as a total project management organization, offering single-window consulting across architecture, engineering, sustainability, landscape, and urban planning. Nirman Consultants has successfully delivered projects across India and internationally, spanning industrial, commercial, institutional, residential, and mixed-use developments. …
- Full-time
Real Estate Sales Manager
Right Advisors Private Limited·Faridabad, India
Real Estate Sales Manager Location: Faridabad Work Mode: Work from Office Experience: 3–5 Years Please Note: The maximum budget for this position is ₹6.5 LPA . Candidates with higher CTC expectations are kindly requested not to apply . Key Responsibilities: Drive sales for residential/commercial real estate projects. Generate leads, develop client relationships, and convert prospects. Conduct client meetings, property/site visits,…
- Full-time
Telemedicine Doctor (MBBS)
Emoha Eldercare·Gurugram, India
We're looking for an MBBS-qualified physician to deliver online consultations to patients through our platform. You'll manage a full consultation load independently — history taking, assessment, prescribing where appropriate, and knowing when a case needs in-person or specialist care. This is a clinical role, not an advisory one. You will be responsible for patient outcomes. WHAT YOU'LL DO * Conduct…
- Full-time
Customer Support Engineer
Clera·Munich, Germany
ABOUT THE ROLE We're a fast-growing, Y Combinator-backed startup building AI-driven software that automates quoting and order processing for distributors and manufacturers. Our platform integrates deeply with enterprise ERP and CRM systems, and our customers rely on it for core daily operations — so reliability and speed of resolution matter enormously. We're looking for a Customer Support Engineer to own…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Software Deployment /App Package Engineer
Coretek Services·India
Coretek is seeing a skilled Software Deployment Engineer who is responsible for ensuring that software application packages are installed, configured, and rolled out into production environments in a safe, efficient, and reliable manner. This qualified candidate will work closely with Coretek operations, client IT teams and client software developers to manage the entire deployment lifecycle. Responsibilities * Deployment & Rollout:…
- Hybrid
- Full-time
Senior Customer Success Manager
Thgingenuity·Manchester, United Kingdom
<div class="content-intro"><p></p> <p><strong><span data-olk-copy-source="MessageBody">About THG Ingenuity</span></strong></p> <p>THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. </p> <p>Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle,…
- On-site
- Full-time
