General Information:

Job Title: Scale WMS Consultant

Job Location: Toronto, ON (Remote)

Job Type: Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line: Co-Founder & COO

Travel Expectations: Up to 50% travel, based on customer requirements.

Existing Vacancy: Yes

Application Deadline: Open until Filled

Salary Range: $80–100k CAD per year (negotiable)

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview:

The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, will actively participate in the SCALE WMS design, configuration and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client.

Key Responsibilities:

Manhattan Scale WMS implementation & Support.
Perform system configuration of Manhattan Associates SCALE WMS.
Collaborate with client’s team during software design process to understand business requirements, Issues, and changes to existing functionalities. Architecture and Development.
Documentation of Requirements, SOP documents creation.
Translate the user requirements into functional and technical design, application configuration.
Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures.
Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system.
Facilitate and support functional and user acceptance testing.
Troubleshoot operational and technical issues within SCALE and integrations.
Drive operational efficiency through people, process, and technical improvements.
Coordinate with Manhattan Associates development and support teams as needed.

Qualifications & Experience:

Bachelor’s degree required; preference given to candidates with a degree in Engineering or a related field.

3-5 years of experience with Manhattan Scale implementations.
Strong understanding of Supply chain Principles with expertise in Warehouse management.
Complete understanding of inbound, inventory, and outbound in a warehouse.
PL/SQL expertise, Cloud Basic Understanding.
Hands-on with SSRS, MHE, New Site rollout, Automation.
Good knowledge of implementing and supporting ERP integration with SCALE.
Ability to provide front-line support to warehouse staff from training through daily support.
Experience troubleshooting Manhattan WMS and LMS applications.
Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations.

Key Performance Indicators (KPIs):

Implementation Success: Timely completion of configuration, integrations, and rollout milestones.
System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues.
Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE.
Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput).
Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners.
Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption.

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture

You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

Employee Health: Comprehensive health and dental coverage for you and your family
Time Off: Competitive paid time off and flexible leave policies
Retirement: Retirement savings programs and employer contributions
Professional Growth: Dedicated learning and development budget
Flexible Work: Remote and hybrid work options
Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
Community Engagement: Team events, meetups, and company offsites

Additional Perks

Equipment and workstation allowances
Internet and business travel reimbursements
Employee stock options (ESOP), where applicable
Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected].

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact [email protected], and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: [email protected].

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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