Hootsuite Implementation Manager
We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.
You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
What you will do
Client Management & Discovery
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
Project Management
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implementation Specialists
- Manage risks, scope control, and client expectations
- Ensure implementations are delivered on time and to agreed standards
Oversight & Quality Assurance
- Review and sign off on query builds, channel setups, dashboards, and reports
- Ensure consistency and best practice across all client implementations
Training & Enablement
- Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
- Ensure clients are confident and ready for handover post-implementation.
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite, Sprinklr, Sprout Social or Octopost
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
You can find out more about us and what we do at https://convosphere.com/.
Similar roles
Manager, Government Compliance & Authorization
Amwell·Worldwide
Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to…
- Remote
- Full-time
Sr. Account Director
Amwell·Worldwide
Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to…
- Remote
- Full-time
Portfolio Manager – Life Insurance
Southern Cross Medical Care Society·New Zealand
About us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Senior VFX Artist
Lighthouse Games·Royal Leamington Spa, United Kingdom
Lighthouse Games is a new AAA studio in Leamington Spa. We are defined by our pedigree of talent and serious ambition to build a new best-in-class game. When you join us at Lighthouse, you’ll create the best work of your career within a collaborative, hybrid working environment. You’ll learn from the best and work alongside the future greats of the…
- Hybrid
- Full-time
Senior Material Artist
Lighthouse Games·Royal Leamington Spa, United Kingdom
Lighthouse Games is a new AAA studio in Leamington Spa. We are defined by our pedigree of talent and serious ambition to build a new best-in-class game. When you join us at Lighthouse, you’ll create the best work of your career within a collaborative, hybrid working environment. You’ll learn from the best and work alongside the future greats of the…
- Hybrid
- Full-time
Principal VFX Artist
Lighthouse Games·Royal Leamington Spa, United Kingdom
Lighthouse Games is a new AAA studio in Leamington Spa. We are defined by our pedigree of talent and serious ambition to build a new best-in-class game. When you join us at Lighthouse, you’ll create the best work of your career within a collaborative, hybrid working environment. You’ll learn from the best and work alongside the future greats of the…
- Hybrid
- Full-time
Fachberater/in Milchvieh
Claudius Wurth Agrarberatung·Memmingen, Germany
Bei Claudius Wurth Agrarberatung bieten wir maßgeschneiderte Beratungslösungen für landwirtschaftliche Betriebe an, die sich auf betriebswirtschaftliche Fragen spezialisiert haben. Unser Team unterstützt Landwirte bei wichtigen Entscheidungen wie Hofübergaben, der Erstellung professioneller Gutachten und der Neuausrichtung landwirtschaftlicher Betriebe. Als Unternehmensberater/in für den Bereich Milchvieh spielen Sie eine entscheidende Rolle dabei, unsere Klienten bei der Optimierung ihrer Milchviehbetriebe zu unterstützen. Sie beraten…
- Remote
- Full-time
- Blue Card — tied; settle 21–33mo
Material Artist
Lighthouse Games·Royal Leamington Spa, United Kingdom
Lighthouse Games, a cutting-edge AAA studio located in Leamington Spa, is on a mission to create a groundbreaking new IP that will set new standards in the gaming industry. We are looking for a talented and passionate Material Artist to join our dynamic Art team. Here, you will have the opportunity to unleash your creativity and craftsmanship while collaborating with…
- Hybrid
- Full-time
