Manager - Operating Model

Why Join Us?

Make impact that lasts – Deliver end-to-end transformation that improves how clients operate and grow.

Shape our growth – Contribute to business development, propositions, and sector thought leadership.

Lead with purpose – Mentor and develop our consulting team, helping build the next generation of transformation leaders.

Be part of something human – We’re a fun, inclusive, and values-driven consultancy that balances high performance with genuine care for our people.

Hybrid working – Work from our London Base Camp, client sites, or remotely (typically 1–3 days per week on client site).

About the Role

At Enfuse Group, Manager - Operating Model roles are accountable for leading the design and delivery of high-quality, end-to-end operating model engagements that translate strategy into tangible, lasting change. They combine strong technical expertise in operating model and organisation design with a human-centred approach ensuring that strategy, structure, governance, capability, technology, data and ways of working come together in a way that is practical, adoptable and delivers real outcomes.

As core members of the Operating Model team, Managers work across sectors and capabilities to shape propositions, contribute to thought leadership, develop frameworks and support the creation of compelling client offers. They play an active role in business development, supporting proposal development and helping convert opportunities into impactful engagements.

Managers are also responsible for building and developing high-performing teams. They act as role models for how change is led, coaching and mentoring others, fostering a collaborative and inclusive environment, and ensuring that people are engaged, supported and able to perform at their best. They operate confidently in client environments, building trusted relationships with senior stakeholders, facilitating decision-making and guiding organisations through ambiguity and complexity. They bring together delivery, leadership and commercial awareness to contribute to the growth and maturity of Enfuse’s Operating Model capability, both internally and in the market.

What You Will Be Doing

As a Manager, you will:

• Lead operating model design and delivery that drives real change: Lead end-to-end operating model engagements, from strategy to delivery. Translate strategic ambition into practical, actionable design choices across all op model lenses with solutions that are grounded in organisational reality, with a strong focus on adoption, behavioural change and delivering outcomes
• Design with people at the centre: Embed human-centred thinking throughout operating model design, ensuring that changes are practical, inclusive and sustainable in real organisational contexts. Consider behaviours, leadership, culture and capability alongside structural and process changes and shape approaches that enable organisations to improve how people work, lead and collaborate day to day.
• Lead clients through ambiguity and decision-making: Build trusted relationships with stakeholders and guide clients through complex challenges. Facilitate workshops, challenge thinking constructively and support clients to navigate trade-offs and make informed decisions.
• Deliver high-quality, insight-led outcomes: Structure and lead problem-solving that draws on data, evidence and experience to inform recommendations. Develop robust outputs ensuring a consistent focus on value, tangible outcomes and implementation feasibility.
• Lead and develop teams: Lead and develop teams and create a supportive, high-performing and inclusive environment where individuals can grow and do their best work. Role model Enfuse values in how you lead, collaborate and deliver.
• Contribute to business development and growth: Support proposals, pitches and client conversations, and identify opportunities to extend or deepen engagements through strong delivery and proactive thinking.
• Build and evolve our capability: Build and evolve our capability by contributing to the development of Enfuse IP, frameworks and tools, sharing knowledge and continuously improving how we design and deliver operating model work.

What We're Looking For

• Strong operating model practitioner: You have solid experience in operating model, organisation design and/or broader transformation roles, with a clear understanding of how strategy translates into structure, governance, capability and ways of working.
• Experienced leading change: You don’t just design solutions, you think about how they land. You understand the importance of behaviour, leadership and culture, and you design with people in mind from the start.
• Stakeholder management: You build credibility quickly, manage stakeholders effectively and are comfortable facilitating discussions, challenging perspectives and guiding decisions with senior stakeholders.
• People-focused leader: You are committed to creating an environment where people can grow and perform at their best.
• Commercially aware: You understand how consulting works commercially, contribute to proposals and spot opportunities to grow client relationships.

Essential Skills, Knowledge and Experience

• Experience in operating model, organisation design and/or broader transformation roles
• Experience leading workstreams or smaller engagements in consulting or similar environments
• Exposure to operating model design across areas such as governance, structure, capability, ways of working or transformation delivery
• Experience working with senior stakeholders and navigating complex, ambiguous environments
• Experience supporting proposals, business development or client account growth
• Experience managing or coaching others on engagements
• Experience developing internal methods, toolkits, frameworks or thought leadership
• Eligible to work in the United Kingdom

Desirable

• Sector experience in one or more of the following: Travel & Transport, Retail & Hospitality, Public Sector, Higher Education or Financial Services
• Experience in digital, data or AI-enabled operating model transformation
• Experience supporting implementation or transition following operating model design

Interview Process

• Stage 1 – Competency Interview
• Stage 2 – Case Study: A practical, delivery-focused case study and Behaviours Interview
• Stage 3 – Final Conversation: A discussion with a senior leader to explore role fit, culture, and growth potential.

Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Financial Perks: Competitive pension, company performance bonus, and travel allowance.

Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.

Recognition & Support: Employee assistance program, birthday gift, and themed care packages.

Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

We have created a working environment where everyone can flourish!

Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.

We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.

We're B Corp Certified

At Enfuse Group, we’re proud to be a B Corp certified consultancy. That means we hold ourselves to high standards of social and environmental impact, transparency and accountability. Not because we have to, but because it reflects who we are.

As we grow, we’re committed to doing so responsibly. Making decisions that balance purpose and performance, supporting our people and communities, and continually improving the way we operate. For us, sustainability isn’t a side initiative; it’s embedded in how we build our business and deliver for our clients.