Configuration Specialist
ZeroFox seeks a Configuration Specialist to support the ZeroFox Customer Success program. This role will be responsible for several tasks that will ultimately drive enhanced customer outcomes with the ZeroFox Platform, including platform configuration, platform optimization, and ongoing platform health monitoring and intervention. This role is pivotal in ensuring the ZeroFox SaaS platform operates seamlessly, meeting the evolving business and technical needs of our organization and our customers.
We are looking for technically-minded individuals with superior communication skills, strong problem-solving skills, an eye for detail, and a passion for continuous improvement. Candidates with experience in SaaS configuration, onboarding, customer success technical operations, and platform support will be given priority consideration.
Roles and Responsibilities
- Provide technical configuration support to the Customer Success teams to enhance platform performance and operational efficiency.
- Independently prioritize and manage multiple discrete tasks and workflows supporting overall team performance metrics.
- Complete customer success playbooks that drive customer adoption and improved customer health.
- Serve as a subject matter expert on ZeroFox platform capabilities, offering best practices and technical insights.
- Collaborate with internal teams including Sales, Product, Customer Success, and Services to align platform configurations with business objectives.
- Define, document, and implement technical requirements into actionable platform configurations.
- Design and develop technical solutions, including API integrations and custom workflows, to meet complex operational requirements.
- Identify trends, troubleshoot technical issues, and recommend product improvements based on technical data and feedback.
- Ensure timely and effective resolution of technical issues to support operational excellence.
- Maintain up-to-date knowledge of ZeroFox’s features, tools, and technical integrations.
- 3+ years of experience in technical roles such as SaaS configuration, customer success, technical support, consulting, or professional services.
- Proven track record in configuring and managing SaaS platforms for enterprise environments.
- Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
- Excellent written and verbal communication skills to effectively document and present technical concepts to internal and external stakeholders
- Ability to communicate effectively with customers, conveying empathy, a sense of urgency, and ability to drive problem resolution.
- Detail-oriented with a strong commitment to delivering high-quality technical support.
- Ability to manage multiple projects in a fast-paced, dynamic environment.
- Proficiency with workflow tools such as Google Workspace, Zendesk, and Salesforce.
- Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Desired Qualifications and Skills:
- Knowledge of data analytics, dashboards, and reporting tools.
- Technical certifications such as CISSP, CISA, Security+, or similar.
- Background in technical support, platform configuration, or operational roles within cybersecurity or SaaS organizations.
- Strong adaptability to change with a focus on continuous improvement.
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
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