Senior Executive
Surgo Asset Partners Pte Ltd is an asset management company managing a portfolio of properties.
The RoleEvery member of our team is expected to juggle multiple responsibilities across our properties — we're looking for someone agile who can adapt quickly in a fast-paced, constantly changing environment. This role rotates across our properties, covering resident and guest-facing duties as well as administrative and business development work.
The ideal candidate is comfortable leading and liaising directly with a range of stakeholders, equally at ease building rapport with residents and guests as they are putting together a polished presentation or business proposal.
Key ResponsibilitiesThis role covers the following areas, as well as any other duties deemed necessary by management:
Dormitory Operations- Conduct regular rounds and checks of resident rooms and common areas to ensure compliance with house rules, cleanliness, and safety standards.
- Enforce dormitory rules and follow up on breaches, escalating and documenting cases in line with SOPs.
- Handle resident queries, requests, and minor disputes; elevate welfare or disciplinary concerns as needed.
- Liaise with dormitory management on operational matters, headcounts, and reporting.
- Coordinate move-in/move-out processes, room inspections, and handovers.
- Build genuine rapport with residents and serve as a familiar, approachable point of contact for their day-to-day needs.
- Plan and organize engagement activities or touchpoints that support resident wellbeing and a sense of community.
- Proactively surface and follow up on resident feedback and concerns with the relevant stakeholders.
- Manage guest check-in/check-out, bookings, and on-site enquiries at our chalet property.
- Handle guest feedback and complaints professionally, resolving issues or escalating where necessary.
- Coordinate housekeeping, maintenance, and vendor schedules to keep the property guest-ready.
- Support occasional coverage at our other property during peak periods or staff leave.
- Handle day-to-day administrative work: correspondence, filing, data entry, and record-keeping across properties.
- Prepare basic reports, invoices, and documentation for management and clients.
- Prepare and deliver polished presentations and proposals to support business development efforts.
- Assist the business development team with client liaison, site visit coordination, and lead follow-ups.
- Help maintain and improve SOPs based on on-the-ground operational experience.
- Minimum 1–2 years' experience in property/facilities operations, hospitality, front desk, or dormitory/hostel management preferred.
- Minimum Diploma preferred.
- Comfortable with enforcement duties and having sometimes-difficult conversations with residents.
- Strong customer service orientation and a calm, professional manner with guests and residents alike.
- Comfortable leading and liaising directly with a variety of stakeholders, internal and external.
- Confident with presentations and proficient in PowerPoint and other Microsoft apps.
- Comfortable using AI tools to support daily work and improve efficiency.
- Organized, detail-oriented, and able to multi-task across different properties and priorities.
- Agile and adaptable, with the ability to thrive in a fast-paced, quickly changing environment.
- Willing to work rotating shifts, including some weekends/public holidays, with travel between properties and the office.
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