Practice Liaison Manager
Practice Liaison Manager - Building Crucial Clinical Partnerships
Ready to be the face of innovation to the UK's leading private clinicians?
As our Practice Liaison Manager, you'll nurture and expand our network of 4,500+ medical practitioners following our £4M of total investment. This isn't just relationship management – you'll be the crucial bridge connecting cutting-edge e-prescribing technology with the clinicians who rely on it every day.
Why This Role Exists:
• We've established strong foundations with 4,500+ practitioners and are now scaling rapidly
• Our clinician relationships need dedicated nurturing to maximise adoption and retention
• You'll be the trusted adviser who ensures our technology delivers real value to medical practices
Why This Role Is Exciting:
• Shape the future of private healthcare delivery in the UK
• Build meaningful relationships with leading clinicians across the country
• Drive technology adoption that makes a tangible difference in patient care
• Work across the entire business with real autonomy and impact
Your Mission: You'll foster and deepen relationships with partner clinicians and clinics, ensuring they get maximum value from our revolutionary mPrescribe® app. Beyond maintaining relationships, you'll identify growth opportunities, solve problems, and be the voice of our clients across the organisation.
Key Responsibilities:
- Nurture client relationships through strategic engagement that converts to expanded usage
- Own the client experience from sales handover through their entire journey with us
- Execute our Account Management strategy with a focus on achieving growth targets
- Resolve commercial and operational issues, working closely with our dispensary team
- Present and pitch our e-prescribing solutions to maximise adoption
- Collaborate with marketing to ensure materials resonate with clinical practitioners
- Gather and channel client feedback to drive product improvements
- Represent Pharmacierge at industry conferences and client events
About You:
- Proven experience in account management, client relationships, or customer success
- Self-starter who thrives in a dynamic environment with changing priorities
- Confident communicator across phone, digital, and in-person interactions
- Excellent presentation skills with the ability to explain technical solutions clearly
- Experience using CRM software to manage client relationships
- Healthcare sector experience is a plus but not required
What do we offer for you?
- Competitive salary of £40,000
- Private healthcare cover
- Company-wide bonus
- Govt approved share option scheme after 1 year
- 28 days holiday (including 8 bank holidays) – increasing with tenure
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