Media Lab Operations Specialist
Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.
Role Summary:
We are looking for an APAC Media Lab Operations Specialist to serve as the high-grade operational engine for our client’s media ecosystem. You will steward relationships with global media agencies to ensure campaign deliverables, financial processes, and reporting run flawlessly, on-time, at scale, and strictly compliant with all internal policies. Step into a fast-paced environment where you will collaborate directly with Product Marketing Managers (PMMs), Finance, and external agency partners across the APAC region. It’s an execution-focused opportunity for a highly organized, analytical, and process-driven professional to drive operational excellence, manage financial scoping, and resolve complex campaign bottlenecks.
Role:
- Media Agency Coordination: Engage media agency partners to ensure day-to-day work is executed flawlessly; lead project management to verify agency deliverables are reported accurately and on schedule across internal teams.
- Campaign & Financial Management: Scope and support all media campaigns, audit billable scoping, verify proper tagging, consolidate agency fees, and manage the end-to-end PO lifecycle in close collaboration with Marketing Finance and PMMs.
- Consultation & Troubleshooting: Provide upfront operational consultation to PMMs and agencies on campaign requirements (scoping, minimums, POs), assist in resolving operational bottlenecks, manage agency performance feedback, and reconcile billing blocks, shortfalls, or surpluses.
- Project & Knowledge Management: Coordinate global and local teams on case study submissions, deliver key business data for leadership reviews (QBRs, HBRs), and continuously refresh training materials, SOPs, and operational readiness programs for internal teams.
- Process Alignment & Onboarding: Maintain structured documentation, coordinate operational training schedules, and implement standardized workflows across cross-functional teams to eliminate delivery friction.
You:
- BA/BS degree or equivalent experience.
- 8–12 years of work experience with a strong foundational background in media, marketing, and advertising technology.
- Solid understanding of conventional media planning and execution tactics within an agency and client environment.
- Advanced Excel / Google Sheets skills with strong analytical ability to handle campaign budgets, PO tracking, and billing reconciliations.
- Proven track record of managing complex projects across cross-functional teams, prioritizing competing objectives, and delivering accurate outputs with minimal supervision.
- Demonstrated problem-solving skills, experience supporting operational training or documentation updates, and exceptional verbal and written English communication skills.
Contract Type: 12-month Fixed Term Contract
Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.
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