Hardship & Insolvency Specialist
At Jacaranda Finance, we do lending differently. We're an award-winning, Australian-owned digital consumer lender on a mission to help everyday Australians build a better financial future. Our mission is simple but powerful: To be the backup lender of choice for everyday Australians when their bank says no.
The Role:
We're looking for a Hardship & Insolvency Specialist who thrives on supporting customers through complex and sensitive situations. This person will take ownership of hardship cases, working closely with customers and third parties to deliver fair, sustainable outcomes while providing a supportive and empathetic experience.
What you'll be doing:
- Manage sensitive customer interactions across phone, email, and other channels
- Work with customers and representatives to create tailored, sustainable repayment plans
- Provide empathetic support to customers experiencing financial hardship or insolvency
- Liaise with third parties (e.g. financial counsellors, legal representatives) to support customer outcomes
- Review and action daily reports, prioritising hardship and high-risk accounts
- Proactively identify risks and solve problems before they escalate
- Deliver clear, professional, and compassionate communication
- Ensure all cases are managed in line with compliance, policy, and regulatory requirements
- Contribute to process improvements and share insights from customer interactions
- Participate in ongoing training, 1:1s, and continuous development
- A minimum of 2 years' experience in hardship, collections, or a similar role
- Take ownership and show strong judgment in complex customer situations
- Lead with empathy while balancing fair and responsible outcomes
- Communicate clearly, confidently, and with care
- Are resilient and composed when handling emotionally challenging conversations
- Think critically and solve problems with practical, customer-focused solutions
- Act with integrity and align with responsible lending practices
- Want to be part of a team that supports each other and improves every day
Because we genuinely care about our people.
- Great Place to Work® certified
- Competitive, above-market base salary
- Monthly incentive scheme
- $1,000 annual learning budget + ongoing training + Go1 Learning
- Career progression & internal promotion pathways
- Birthday leave + $500 annual leave bonus
- Free daily coffee at the local café
- Office dogs (Toby, Polly & Monzi)
- Hybrid working model (Milton HQ) after probation
- Monthly Core Value Awards with prize draws up to $1,000
- A workplace where wellbeing, purpose and performance go hand in hand
Ready to Apply? If you're a Hardship & Insolvency Specialist who wants meaningful work, supportive leadership, and a culture that genuinely cares, we'd love to hear from you. By applying for this role, you'll be added to our talent mailing list and may receive updates about new opportunities as they become available. You can unsubscribe at any time.
We may use AI tools to support parts of our hiring process, like reviewing applications or assessing responses. These tools help us move faster, but people make the final decisions. If you'd like to know more about how your data is handled, just reach out.
Please mention the word **LEAN** and tag RMTQyLjQ0LjIxNS45OQ== when applying to show you read the job post completely (#RMTQyLjQ0LjIxNS45OQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Skills
- design
- technical
- customer support
- dev
- microsoft
- senior
- ops
- engineer
- digital nomad
- sys admin
- education
- testing
- exec
- excel
- payroll
- medical
- video
- marketing
- travel
- finance
Similar roles
Member Experience Manager - London
Industrious·London, Canada
About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Member Experience Associate - London
Industrious·London, Canada
About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Treasury Senior Associate
Mistral.ai·London, Canada
ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society.…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Sr. Account Executive- Enterprise
Addepar1·London, Canada
<div class="content-intro"><p><span style="text-decoration: underline;"><strong>Who We Are</strong></span></p> <p>Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Senior Audit Transformation Lead
Monzo·London, Canada
<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Principal, CEO Office
Checkout.com·London, Canada
Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Staff Product Designer, Acquiring & Design System
Checkout.com·London, Canada
Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Senior Mobile Engineer
Checkout.com·London, Canada
Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order…
- On-site
- Full-time
- Express Entry — PR day one, no employer
