IT Team Leader
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the role:
As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.
Key Responsibilities:
Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Take initiative to continuously explore, learn, and develop your technical skills and experience.
Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.
Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.
Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions
Requirements:
3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:
Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).
A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements
Networking knowledge advantageous but not essential
BENEFITS
We've got your back, in life's biggest moments and the everyday ones too.
Competitive salary
Equity scheme - we all share in Motorway’s success
25 days holiday
Sea-front office with bi-weekly massages and free snacks
Private medical insurance via BUPA
Life assurance
Pension scheme (we contribute 5%)
Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
24/7 Employee Assistance Programme
EV leasing scheme
Cycle to work scheme
Nursery salary sacrifice scheme
1 paid volunteering day a year
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Skills
- Operations
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