Customer Success Manager
About the Role
We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more.
We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast.
Visa sponsorship is not available for this role. Fluency in both German and English is required.
What You'll Do
Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
Drive product adoption and translate customer needs into scalable best practices.
Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation.
Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.
Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence.
Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.
Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention.
Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value.
Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR).
What We're Looking For
Required
1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience.
Proven track record of driving retention, renewals, and commercial expansion within a customer portfolio.
Strong consultative mindset — able to translate strategy into concrete operational use cases for customers.
Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.
Data-driven approach: you use insights and performance data to demonstrate and quantify customer value.
Excellent communication and presentation skills in both German and English (fluent, written and spoken).
Willingness to travel for customer workshops and on-site onboarding sessions.
Strong relationship-building skills, diplomatic presence, and persistence in customer advocacy.
Nice to Have
Background in B2B advisory, strategic account management, or revenue engineering.
Experience working with or alongside AI/ML-driven products.
Familiarity with the construction industry or related verticals.
Prior experience at companies such as Clay, Apollo.io, Outreach, Qualified, or similar sales tech / GTM platforms.
Location
On-site in Munich, Bavaria, Germany.
Regular travel required for customer workshops and on-site onboarding.
Visa sponsorship is not available.
Find more English Speaking Jobs in Germany on Arbeitnow
Skills
- Engineering
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