Founding Data Engineer
Who is Plain?
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.
The role
We’re hiring a Founding Data Engineer to own and evolve Plain’s data foundations: the warehouse, core models, and the “customer/account spine” that Product, GTM, Support, and Engineering rely on to make decisions and build great experiences.
This is a hands-on role. You’ll work across our data stack and partner closely with engineering teams to keep our event taxonomy, pipelines, and metrics clean as we scale. We expect you to be hands-on, and we’re looking for someone who can both execute and grow into broader ownership of the data function over time. This includes owning how Plain captures, models, and surfaces data: from warehouse foundations to in-app reporting and the data layer that will power our AI features.
What you'll do
Rebuild our data warehouse: own the architecture, schemas, and core datasets with clean pipelines and a unified event taxonomy established with Engineering.
Deliver trusted, reusable data products: foundational datasets that power analytics, reporting, in-app features, and AI, anchored on a joinable customer/account spine across product, billing, and CS context.
Stand up data observability: quality checks, freshness, lineage, schema drift, and incident response, so the business can trust what it sees.
Own in-app reporting: ship the analytics features that help support leaders turn their data into better decisions.
Enable self-serve: evolve our data layer, dashboards, and documentation so every team can run their own analysis without a ticket.
Lay the retrieval layer behind our AI agent's customer context.
Partner across the company: work with GTM, CX, Product, and Engineering to translate questions into scalable models and datasets.
This is a great fit if you…
Have built modern analytics stacks end-to-end (warehouse, transformations, semantic layer, governance) from zero, ideally more than once.
Are strong with SQL, BigQuery, and dbt/Dataform.
Have experience building user-facing analytics or AI retrieval layers using real-time data platforms (e.g., Tinybird, ClickHouse).
Care about data quality, trust, and reusability as much as shipping speed.
Take initiative and measure your work by end-user impact, not elegant abstractions.
Communicate clearly and build alignment without heavy process.
This won't be the right role if you…
Are uncomfortable with ambiguity or greenfield work. We're early and moving fast.
Prefer exploratory analysis over engineering reliable datasets and systems.
Want to manage a team right now. This is an IC role.
Compensation: £95K – £130K • Offers Equity
- • £95K – £130K • Offers Equity
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Skills
- Engineering
Similar roles
Inside Sales Representative - Pathfinder UK
Excelerate360·Hitchin, United Kingdom
Remote | Full-Time | Competitive Salary + Performance-Based Earnings A NEW UK GROWTH OPPORTUNITY WITHIN HIGH-PERFORMANCE INDUSTRIAL PRODUCTS EXCELERATE360 IS A SPECIALIST B2B SALES OUTSOURCING BUSINESS HELPING INNOVATIVE AND TECHNOLOGY-LED ORGANISATIONS ACCELERATE GROWTH ACROSS THE UK, EUROPE AND NORTH AMERICA. We work with ambitious scale-ups, established businesses and global brands, providing outsourced business development, inside sales and account management solutions…
- Remote
- Full-time
Inside Sales Representative - Pathfinder UK
Excelerate360·United Kingdom
Remote | Full-Time | Competitive Salary + Performance-Based Earnings A NEW UK GROWTH OPPORTUNITY WITHIN HIGH-PERFORMANCE INDUSTRIAL PRODUCTS EXCELERATE360 IS A SPECIALIST B2B SALES OUTSOURCING BUSINESS HELPING INNOVATIVE AND TECHNOLOGY-LED ORGANISATIONS ACCELERATE GROWTH ACROSS THE UK, EUROPE AND NORTH AMERICA. We work with ambitious scale-ups, established businesses and global brands, providing outsourced business development, inside sales and account management solutions…
- Remote
- Full-time
Media and Glass Technician - Generative Biology Institute
Ellison Institute of Technology·Oxford, United Kingdom
At the Ellison Institute of Technology (EIT), we’re on a mission to translate scientific discovery into real world impact. We bring together visionary scientists, technologists, engineers, researchers, educators and innovators to tackle humanity’s greatest challenges in four transformative areas: * Health, Medical Science & Generative Biology * Food Security & Sustainable Agriculture * Climate Change & Managing CO₂ * Artificial…
- Full-time
Document Controller
Crown Global·United Kingdom
DOCUMENT CONTROLLER Location: Remote – Ireland or UK Employment Type: Full-time, Permanent ABOUT CROWN Crown is Europe’s leading building envelope contractor, delivering high-quality roofing, cladding and façade solutions across Ireland, the UK and mainland Europe. THE ROLE We are seeking a proactive and detail-oriented Document Controller to manage and control project documentation across live projects. You will work closely with…
- Remote
- Full-time
ADHD Assessment & Diagnostic Clinician - Remote (Self-Employed)
Dr Julian Medical Group·United Kingdom
We invest in you, whilst you invest in your patients. Are you an NMC-registered Specialist Nurse Prescriber with 5+ years’ NHS experience in assessing and diagnosing neurodiverse conditions? If so, we’d love to hear from you. At Dr-Julian, we provide affordable, accessible mental health care via video, audio, and messaging. We are expanding into neurodiversity to reduce ADHD assessment wait…
- Remote
- Part-time
Customer Support Specialist
Beyond Co·Newmarket, United Kingdom
Customer Support Specialist Reports to: Head of Customer Support Location: Hybrid (Newmarket) - 2 days on-site, 2 days WFH Hours: 8:30 am to 5:30 pm with 1 hour for lunch - 32 hours across a 4-day week (no salary sacrifice) Salary: £26,500 Product: Evouchers - https://www.evouchers.com/ & FundingConnect - https://www.fundingconnect.com/ Who we are and what is important to us: Beyond…
- Hybrid
- Full-time
Junior Developer
Bionic Services Ltd·Chester, United Kingdom
At Business Comparison (part of the Bionic group), we're making life easier for UK businesses by helping them find better deals on the products and services they need, from energy and broadband to finance and insurance. As part of the Bionic Group, we're combining the agility of a growing tech business with the support and investment of a larger organisation.…
- Hybrid
- Full-time
Food Production Operative
Barfoots of Botley·Bognor Regis, United Kingdom
DAYS ONLY - Permanent 4 Days On, 4 Days Off - Chichester & Pagham Welcome Bonus & Productivity Bonus* Join our Production Team At Barfoots, keeping our production lines running safely and efficiently is key to delivering quality fresh produce to our customers. We're looking for experienced Food Manufacturing Operators who can help make that happen. You'll set up and…
- Full-time
