Operations Associate
About Us
Lupa is building a category defining product the industry has never seen before.
We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever.
The traction speaks for itself: founded in 2023 and already one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. We've attracted exceptional people from the likes of Palantir, Google, DeepMind, BCG, Meta, and AWS and we're just getting started.
This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it.
In this role, you will:
This is a 24-month programme designed to take you from day one to independently owning complex, multi-workstream projects. You’ll rotate across three core areas of the business, building practical experience across the full stack of how a high-growth B2B SaaS company operates.
Operations
Get hands-on with how we deploy our AI platform into veterinary practices at scale, from onboarding to go-live
Build foundational product and project management skills, progressing from supervised delivery to owning full implementations independently
Develop deep expertise in how practices operate, how our software fits into clinical workflows, and how to drive adoption across different types of users
Growth & Client Team
Work across commercial functions; lead generation, sales support, and the full sales cycle on the Growth side
Manage live customer relationships on the Client side, implementing value-driving features and helping improve how our Success team operates
Get close to customers and develop a sharp commercial instinct for what makes vets switch, stay, and expand
Product
Bridge commercial insight and technical delivery, contributing to QA, roadmap discovery, and how we prioritise based on real-world feedback
Work alongside PMs to shape product decisions based on what you’ve seen in the field
Help craft the ins and outs of a genuinely AI-native health tech platform from the inside
Your background looks something like:
0–2 years of experience in a high-growth startup, tier 1 management consultancy, VC fund, or investment bank — strong internships count
Minimum 2:1 from a top university
Commercially minded — you think about why things matter, not just how they work
Strong communicator who can explain complex ideas clearly and simply, to both technical and non-technical audiences
Organised and reliable: you follow through, keep things moving, and don’t need to be chased
As a person, you:
Are curious by nature, you ask good questions, actually listen to the answers, and connect dots across different parts of the business
Get energised by ambiguity rather than slowed down by it. you move fast and figure things out as you go
Want to own things early, not watch from the sidelines. You’re not looking for a structured grad scheme, you want real responsibility
Are excited to work in-person from our Paddington, London HQ
Value working with people who are kind, ambitious, and pragmatic
What does success look like in 6 months?
You’re deep into your first rotation and already operating with more independence than most people expect at this stage
You know the product, the customers, and the business well enough to have genuine opinions about how things should work
People across the team are coming to you because they trust your work, not just to complete tasks, but to think
Find Jobs in United Kingdom on Arbeitnow
Skills
- Customer Experience
Similar roles
Assistant Director of Accommodation and Support
Southwark Council·London, United Kingdom
Why Southwark? Could your leadership help transform the future for some of London’s most vulnerable residents? Does the opportunity to help people build independence, security and a better quality of life inspire you? Are you ready to lead services where compassion, dignity and opportunity shape every decision? If yes, this could be the opportunity you have been looking for! We…
- On-site
- Full-time
- £90k–£112k / yr
Technology Change Control Analyst
Aviso Wealth·Vancouver, Canada
Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Technology Change Control Analyst
Aviso Wealth·Toronto, Canada
Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Senior Software Engineer, Java
Aviso Wealth·Vancouver, Canada
Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Director, Global SDR Operations
Ripple·London, Canada
<div class="content-intro"><p><span style="font-weight: 400;">At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Werkstudent (m/w/d) ERP-Entwicklung
Runden Group GmbH & Co. KG·Worldwide
Einleitung Keine Branche kommt heute noch ohne ein sicheres, stabiles und digitales Umfeld als Basis aus. Big Data, Datenschutz und Cybersecurity sind nur einige Schlagworte, die die Relevanz einer hochwertigen IT-Basis verdeutlichen. Neben der Spezialisierung als IT-Systemhaus und Berater im agilen Projektmanagement digitalisiert ecobyte auch Lieferkettenprozesse. Das Team kann Anforderungen von kleinen Unternehmen und hochkomplexen Konzernstrukturen erfüllen und denkt dabei…
- On-site
- Internship
Estate Operative - Part-Time
Retirement Villages Group·Henley-on-Thames, United Kingdom
We’re currently looking for a dedicated Estates Operative to join our friendly team at Thamesfield Village. This role is part-time (20 hours per week). In this essential role, you’ll help us maintain a safe, comfortable, and attractive environment for our residents. From routine maintenance and outdoor care to responding to requests and supporting wider facilities projects, you’ll be making a…
- Part-time
Kundenberater für Medienvertrieb im Außendienst (m/w/d)
Ströer Deutsche Städte Medien GmbH·Krefeld, Germany
Wir sind Ströer! Wir sind ein führendes deutsches Medienhaus und setzen auf die Stärken des Out of Home-Geschäfts unterstützt durch die flankierenden Geschäftsfelder Digital & Dialog Media und DaaS & E-Commerce. Mit unserer „OOH plus“ Strategie machen wir mehr aus jedem Kommunikationskonzept und schaffen Lösungen für eine effiziente Konsumentenansprache im digitalen und öffentlichen Raum. Schließ Dich uns an und lass…
- Full-time
- Blue Card — tied; settle 21–33mo
