Staff Customer Success Manager
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Staff Customer Success Manager
About the role:
As a Staff/Senior Customer Success Manager, you will set the standard of what great looks like in our CS organisation. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
What You'll do:
Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business.
Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.
Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.
Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights.
Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs.
Command the Platform: Confidently articulate the unique value of Kong's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.).
Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene
What You'll Bring:
Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues.
Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes.
Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins.
Prioritisation: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
#LI-TR1
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Find Jobs in United Kingdom on Arbeitnow
Skills
- All Cost Center
Similar roles
Commercial Manager - Landfill & Gas South
Biffa Waste Services·Redhill, United Kingdom
Help us make a difference as a Commercial Manager at Biffa. This role is working from home, covering the South, with occasional national travel as required. A quick look at the role: To retain, develop and grow the customer base, identifying and securing new key accounts and building a strong pipeline within our Landfill division by providing an industry leading…
- Remote
- Full-time
Agentforce AI Maestro
Xenon7·United Kingdom
Location: Europe (100% Remote) Contract Type: Advisory / Project-Based About Us Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprise clients and innovative startups on high-impact projects across Data, AI, Cloud, and Software Engineering. Our expertise in AI solution architecture and specialized technical talent allows us to partner with enterprise leaders on transformative initiatives, driving…
- Remote
- Temp
Account Executive - UK & Ireland
Base.com·Brighton, United Kingdom
We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with…
- Hybrid
- Full-time
Contract Management Analyst - Financial Data & Technology
DonePlus·London, United Kingdom
We are looking for a Contract Management Analyst – Financial Data & Technology to support the management of vendor contracts, renewals and commercial records within a leading investment-management environment. This is a contract-management and vendor-governance role, with a strong focus on financial data, research, software and technology providers. You will help manage agreements throughout their lifecycle, coordinate internal approval workflows,…
- Full-time
Ruby Developer
Solirius Reply·London, United Kingdom
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful,…
- Hybrid
- Full-time
Environmental & Gas Operative
Biffa Waste Services·Derby, United Kingdom
Help us make a real difference as an Environmental & Gas Operative. A quick look at the role. To undertake environmental monitoring of various landfill sites, data interpretation and reporting in accordance with the site permit as well as gas field balancing, maintenance and gas compound management. * Monday to Friday working pattern, with on call rota of 1 day…
- Hybrid
- Full-time
Environmental & Gas Operative
Biffa Waste Services·Coventry, United Kingdom
Help us make a real difference as an Environmental & Gas Operative. A quick look at the role. To undertake environmental monitoring of various landfill sites, data interpretation and reporting in accordance with the site permit as well as gas field balancing, maintenance and gas compound management. * Monday to Friday working pattern, with on call rota of 1 day…
- Hybrid
- Full-time
Environmental & Gas Operative
Biffa Waste Services·Birmingham, United Kingdom
Help us make a real difference as an Environmental & Gas Operative. A quick look at the role. To undertake environmental monitoring of various landfill sites, data interpretation and reporting in accordance with the site permit as well as gas field balancing, maintenance and gas compound management. * Monday to Friday working pattern, with on call rota of 1 day…
- Hybrid
- Full-time
