Renewal Account Representative (French or German Speaking)
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
We are seeking a dedicated Renewals Manager with a proven track record in Sales and Account Management, ideally with experience in open source or similar enterprise software environments. The Renewals Manager will play a critical role in ensuring the continued success and satisfaction of our existing customer base by focusing on contract renewals and opportunities for account expansion. As a Renewals Manager, you will be a key player in our growth strategy, directly contributing to the stability and expansion of our recurring revenue.
What You'll Do:
Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base.
Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs.
Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal.
Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity
Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction.
Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address potential churn.
Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives.
Represent Kong with the utmost professionalism, providing exceptional support and guidance to our customers throughout the renewal process.
Fulfill any additional tasks as required by the manager.
What You'll Bring:
A genuine commitment to ensuring customers see the value and benefit from their investment in Kong.
2+ years of experience in Sales, Sales Development, or Account Management, with a preference for candidates with a background in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous.
Demonstrated ability to maintain and grow customer relationships, with a strong focus on achieving high retention rates.
Excellent communication, interpersonal, and negotiation skills, capable of effectively managing customer expectations and closing renewals.
A results-driven approach, motivated by meeting and exceeding targets and objectives.
Strong analytical skills to track and forecast renewal metrics, coupled with a strategic mindset to identify growth opportunities within the existing customer base.
#LI-JM3
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Skills
- All Cost Center
Similar roles
Commercial Manager - Landfill & Gas South
Biffa Waste Services·Redhill, United Kingdom
Help us make a difference as a Commercial Manager at Biffa. This role is working from home, covering the South, with occasional national travel as required. A quick look at the role: To retain, develop and grow the customer base, identifying and securing new key accounts and building a strong pipeline within our Landfill division by providing an industry leading…
- Remote
- Full-time
Agentforce AI Maestro
Xenon7·Netherlands
Location: Europe (100% Remote) Contract Type: Advisory / Project-Based About Us Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprise clients and innovative startups on high-impact projects across Data, AI, Cloud, and Software Engineering. Our expertise in AI solution architecture and specialized technical talent allows us to partner with enterprise leaders on transformative initiatives, driving…
- Remote
- Temp
- Highly Skilled Migrant — sponsor-tied, fast settlement
Agentforce AI Maestro
Xenon7·Germany
Location: Europe (100% Remote) Contract Type: Advisory / Project-Based About Us Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprise clients and innovative startups on high-impact projects across Data, AI, Cloud, and Software Engineering. Our expertise in AI solution architecture and specialized technical talent allows us to partner with enterprise leaders on transformative initiatives, driving…
- Remote
- Temp
- Blue Card — tied; settle 21–33mo
Agentforce AI Maestro
Xenon7·United Kingdom
Location: Europe (100% Remote) Contract Type: Advisory / Project-Based About Us Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprise clients and innovative startups on high-impact projects across Data, AI, Cloud, and Software Engineering. Our expertise in AI solution architecture and specialized technical talent allows us to partner with enterprise leaders on transformative initiatives, driving…
- Remote
- Temp
Account Executive - UK & Ireland
Base.com·Brighton, United Kingdom
We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with…
- Hybrid
- Full-time
Contract Management Analyst - Financial Data & Technology
DonePlus·London, United Kingdom
We are looking for a Contract Management Analyst – Financial Data & Technology to support the management of vendor contracts, renewals and commercial records within a leading investment-management environment. This is a contract-management and vendor-governance role, with a strong focus on financial data, research, software and technology providers. You will help manage agreements throughout their lifecycle, coordinate internal approval workflows,…
- Full-time
Ruby Developer
Solirius Reply·London, United Kingdom
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful,…
- Hybrid
- Full-time
Environmental & Gas Operative
Biffa Waste Services·Derby, United Kingdom
Help us make a real difference as an Environmental & Gas Operative. A quick look at the role. To undertake environmental monitoring of various landfill sites, data interpretation and reporting in accordance with the site permit as well as gas field balancing, maintenance and gas compound management. * Monday to Friday working pattern, with on call rota of 1 day…
- Hybrid
- Full-time
