Technical Support Engineer
🏢 Who we are
A team from Germany with the vision to make advanced network security accessible for everyone
We are a software company developing an open-source zero-trust network security platform that is both easy to use and affordable for teams of all sizes and budgets. Our mission is grounded in a simple yet powerful belief: secure private networking is a fundamental right of every modern company.
Since our launch on GitHub in 2021, we have gained trust among thousands of companies seeking secure and seamless solutions for connecting remote employees and infrastructure. By replacing traditional centralized VPNs, NetBird has become a trusted choice for modern network security, connecting today hundreds of thousands of users and machines worldwide. Our open-source, community-driven approach has been a key driver of our success. We listen to our users, and their input helps us make network security better for everyone.
Want to see what we're working on? Check out our GitHub repo at https://github.com/netbirdio/netbird or https://netbird.io/knowledge-hub
✏️ What you will do
As a Technical Support Engineer, you’ll provide technical assistance to our growing user base. In this role, you’ll work directly with customers to help them deploy and troubleshoot NetBird’s platform, ensuring a seamless and satisfying user experience. You’ll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.
Specifically, you will:
Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
Update and create documentation around the product
Partner with our sales and engineering team to ensure customers’ needs are met effectively.
Participate in team discussions to improve support processes and share insights with the broader team.
Advocate for product improvements and contribute to the team's continuous development.
If you've read this and thought, "That sounds like me!" - there's no need to keep reading; we should definitely have a conversation. However, if you're unsure about the kind of experience we're looking for, the following details should provide some clarity.
🔎 What we are looking for
We’re looking for someone who thrives in a collaborative environment and loves helping customers succeed.
Must-Haves
3+ years of experience in a technical support role, ideally within a SaaS or network security company.
Strong knowledge of networking concepts, including protocols and routing.
Excellent written and verbal communication skills for email, chat, and async discussions.
A proactive attitude and the ability to think on your feet while solving complex customer issues.
Nice-to-Haves
Hands-on experience with VPN technologies or zero-trust networking.
Familiarity with NetBird or similar open-source platforms.
Experience developing in Go.
Experience in cloud environments.
Contributions to open-source projects.
😌 What’s in for you
We know that happy and supported team members build the best products. That’s why we offer:
Comprehensive compensation package: Receive a competitive base salary and equity incentives.
Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely.
Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results.
High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work.
Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.
Find more English Speaking Jobs in Germany on Arbeitnow
Skills
- Engineering
Similar roles
Senior Manager - Technical Support Engineering
Deepl·London, Canada
MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Network Engineer
Centorrino Technologies·Australia
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re…
- Remote
- Full-time
- Skilled Independent 189 — PR, no sponsor
Head of Product & Engineering (m/w/d)
CKM Group·Worldwide
Intro Die CKM Group bündelt Expertise aus verschiedenen Bereichen, um Fortschritt und Innovation in der Gesundheitsversorgung voranzutreiben. Unser Zusammenschluss aus Klinik, Labor, telemedizinischem Service und IT-Unternehmen steht für die Entwicklung moderner und effektiver Lösungen im Gesundheitswesen. Unser Ziel ist es, durch präventive Dienstleistungsmedizin, eHealth und Public Health eine führende und wegweisende Rolle im Gesundheitssystem von morgen einzunehmen. Dabei setzen wir…
- On-site
- Full-time
Backend Engineer (m/f/x)
GRID eSports GmbH·Worldwide
* Are you passionate about building event-driven systems? * Do you have a strong grasp of Kotlin or Go? * Do you enjoy finding solutions for significantly impactful challenges? If the answers to the above questions are yes, then this role could be ideal for you! WHAT YOU WILL DO * Build greenfield mission-critical services and expand the reliability of…
- Remote
- Full-time
Software Engineer, AI Enablement
Tailscale·Worldwide
<div class="content-intro"><p><strong>About Tailscale </strong></p> <p>Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's…
- On-site
- Full-time
Infrastructure Engineer
Tailscale·Worldwide
<div class="content-intro"><p><strong>About Tailscale </strong></p> <p>Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's…
- On-site
- Full-time
Chief of Staff
0G·Worldwide
The Role You'll work directly with the CEO and CFO as their force multiplier — turning executive priorities into organizational execution, keeping the company's most important initiatives moving, and making sure leadership time goes where it matters most. You'll sit at the center of strategy, operations, and finance, with visibility across everything the company does. What You'll Do * Drive…
- Remote
- Full-time
Brand & Creative Designer
0G·Worldwide
We are looking for a visionary designer to elevate and evolve 0G's visual identity. In this role, you will act as the guardian of our brand, translating complex technology into stunning, accessible visuals. You will bridge the gap between product, community, and marketing, ensuring a cohesive narrative across every touchpoint—from high-fidelity UI dashboards to real-time Discord interactions. Your Mandate: *…
- Remote
- Full-time
