Customer Service Manager

Customer Service Manager
Ramsbottom, Lancashire
Mon- Fri 40 hours  per week

Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’re the benchmark for excellence and have been recognised as a Superbrand since 2010. As well as exceptional customer service, technical innovation, and manufacturing expertise, we continue to be a leader in our field in corporate responsibility and sustainable business practice.

Welcome to Marshalls Mortars and Screeds – our cutting-edge range of mortar and screed is meticulously crafted to meet every customer's diverse needs. Our products are powered by innovation and performance and guarantee exceptional strength, durability, and workability, ensuring a seamless application process and results that stand the test of time. Proudly a part of Marshalls plc , the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together!

So, what’s the mission?
Our Mortars & Screeds team is at the heart of delivering outstanding service to customers nationwide. Based at our Ramsbottom site, we're a collaborative and customer-focused team committed to quality, innovation and building lasting relationships.

As Customer Service Manager, you'll lead and develop a high-performing customer service team, ensuring customers receive exceptional support at every stage of their journey. You'll drive service excellence, improve processes, manage performance, and work closely with internal teams to deliver the best possible customer experience.

What are the mission-critical skills?

• Efficient people management skills and ability to organise time efficiently
• Demonstrable work experience or previous experience in a similar role
• Excellent administration skills
• Ability to handle complaints effectively
• Ability to react quickly and make good decisions

What’s in it for you?
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. Benefits include;

• Guaranteed Christmas holidays
• Development opportunities
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Family leave policies (Maternity, Paternity, and Adoption) available from your very first day of employment
• 5% employer matched pension scheme
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Wellbeing Centre – move, money & mind
• Share purchase scheme
• Life assurance

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

This advert will close on: Tuesday 18th August 2026

No Agencies, thank you!

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