Percolated - Barista
Position Description
Barista (Full-Time)
Business: Percolated
Location: Darwin, Northern Territory
Employment Type: Full-Time (38 hours per week)
Salary: $78,000 - $88,000 per annum plus superannuation
Reports to: Owner / Director
About Percolated
Percolated is an independent specialty coffee business based in Darwin, operating a successful coffee van and expanding into a café. We are passionate about exceptional coffee, genuine hospitality, and creating meaningful customer experiences. We pride ourselves on consistency, quality, and building strong relationships with our customers and community.
Position Purpose
The Barista plays a key role in delivering exceptional coffee and customer service while
supporting the efficient day-to-day operation of the business.
This position requires an experienced hospitality professional who can consistently prepare
high-quality beverages, maintain excellent customer relationships, uphold food safety
standards, and contribute to a positive and collaborative workplace.
Key Responsibilities
Coffee Preparation
• Prepare consistently high-quality espresso-based beverages to Percolated's standards.
• Dial in espresso and adjust grinder settings throughout the day to maintain quality and
consistency.
• Texture milk to a consistently high standard and produce quality latte art.
• Monitor coffee quality and presentation throughout each shift.
• Maintain coffee equipment and ensure it is clean and operating correctly.
Customer Service
• Deliver warm, professional and efficient customer service.
• Build strong relationships with regular customers by providing personalised service.
• Resolve customer concerns professionally and promptly.
• Accurately process customer orders and payments.
Food Preparation
• Prepare simple café food items in accordance with recipes and food safety
requirements.
• Ensure all food is presented consistently and to a high standard.
Operations
• Assist with opening and closing procedures.
• Maintain a clean, organised and safe work environment.
• Replenish stock and monitor inventory levels.
• Assist with stock ordering when required.
• Receive and correctly store deliveries.
• Follow workplace health and safety procedures at all times.
Team Contribution
• Work collaboratively with other team members.
• Support and mentor less experienced staff where appropriate.
• Communicate effectively during busy service periods.
• Maintain a positive and professional attitude.
Essential Skills & Experience
Applicants should demonstrate:
• Minimum two years' experience as a barista in a busy café environment.
• Advanced espresso extraction and milk texturing skills.
• Ability to produce consistent, high-quality coffee under pressure.
• Strong customer service and communication skills.
• Sound understanding of food safety and hygiene practices.
• Excellent organisational and time management skills.
• Ability to work independently and as part of a team.
Personal Attributes
The successful applicant will demonstrate:
• Passion for specialty coffee.
• High attention to detail.
• Reliability and punctuality.
• Positive attitude.
• Professional presentation.
• Initiative and willingness to learn.
• Commitment to delivering outstanding customer experiences.
The Percolated Way
At Percolated, we believe that coffee is only part of what creates an exceptional café
experience.
Every team member is expected to:
• Smile.
• Make eye contact.
• Learn customers' names.
• Remember regular orders.
• Take ownership of mistakes and resolve them promptly.
• Treat every customer with respect and professionalism.
We're in the people business. Coffee is simply how we bring people together.
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