Duty Manager

Returning for another spectacular winter season, Glide at Battersea Power Station is one of London's most iconic festive destinations. Set against the backdrop of the beautifully restored Grade II* listed Power Station, Glide offers visitors an unforgettable experience with its riverside ice rink, vibrant fairground attractions, food and drink offerings, live entertainment, and festive atmosphere.

As Duty Manager, you will play a pivotal role in ensuring the safe, efficient, and smooth operation of the event.. You will lead operational teams, oversee guest experience, and act as the key decision-maker on site during public opening hours, ensuring every visitor enjoys a memorable experience while maintaining the highest operational and safety standards.

Key Responsibilities

Event Operations

• Act as the principal day-to-day contact during public opening hours and have overall responsibility for the daily operation of Glide at Battersea Power Station.
• Ensure all attractions open on time and operate efficiently throughout the day, including the ice rink, bar, fairground rides, photography partner, sponsor activations, and associated guest experiences.
• Ensure appropriate staffing levels are maintained throughout the operating period and that the event is delivered to the required standards and Mari KPIs.
• Oversee general housekeeping and site maintenance, arranging contractors as required to resolve infrastructure or maintenance issues.
• Liaise with Mari regarding any planned or unplanned operational closures.

Team Leadership & Management

• Lead the temporary event teams, including Skate Exchange (Boot Handlers), Rink Marshals, Ticket Checkers, and Supervisors.
• Ensure all staff are deployed effectively and carrying out their duties to the required standard.
• Deliver comprehensive daily briefings to all Marshals, Boot Handlers, Ticket Checkers, and Skate Exchange staff in line with Mari's operational procedures.
• Familiarise all staff with the event site layout, including key operational areas, attractions, emergency routes, assembly points, and their individual responsibilities.
• Foster a positive, professional, and collaborative team culture, providing support, coaching, and guidance throughout the operating period.

Venue & Stakeholder Management

• Act as the primary on-site point of contact for the Battersea Power Station venue management team in the absence of the Mari Management Team.
• Maintain effective communication with client representatives and key operational partners throughout the event.
• Build strong working relationships with contractors, suppliers, and venue teams to ensure the smooth delivery of daily operations.

Health, Safety & Emergency Response

• Ensure all staff have a thorough understanding of emergency procedures, evacuation plans, routes, assembly points, and their responsibilities during an incident.
• Enact contingency and emergency plans as required.
• In the absence of a Mari representative, liaise directly with the Emergency Services during an incident.
• Escalate immediately to Mari Senior Management should an evacuation of the venue become necessary.
• Ensure all medical incidents are accurately recorded in OSHENS and that any incidents reportable under RIDDOR are communicated promptly to the Operations Manager.
• Champion a culture of health, safety, and compliance across all areas of the event.

Customer Experience

• Deliver an outstanding guest experience by ensuring high operational standards are maintained throughout the venue.
• Resolve customer queries and complaints professionally, escalating issues to Mari Management where appropriate.

Reporting & Administration

• Complete end-of-day Duty Management reports, including a summary of on-site revenue, medical and health & safety incidents, and key operational observations.
• Ensure operational records and incident reporting are completed accurately and in a timely manner.

Essential Experience

• Minimum of 3–5 years' experience in an operational management role within the live events industry.
• Proven experience managing the day-to-day operation of a busy live event or visitor attraction.
• Experience leading and motivating teams of 30+ temporary staff.
• Experience working collaboratively with venue management teams, contractors, and third-party suppliers.
• Experience resolving customer complaints and delivering a high-quality guest experience.
• Knowledge of event health and safety procedures, incident management, and emergency response

Desirable Experience

• Previous experience working on a temporary ice rink or similar visitor attraction during the winter season.
• Experience producing operational reports, incident logs, and financial reports.

Skills & Personal Attributes

• Operationally focused with excellent organisational and planning skills and exceptional attention to detail.
• Calm, confident, and decisive under pressure.
• Strong leadership skills with the ability to motivate, support, and develop teams.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships across multiple stakeholders.
• Proactive, solutions-focused approach with strong problem-solving ability.
• Professional, approachable, and customer-focused with a passion for delivering exceptional visitor experiences.

• Be part of one of London's premier winter events, welcoming thousands of visitors throughout the festive season.
• Lead and develop a large, diverse operational team in a fast-paced live event environment.
• Work alongside experienced event professionals, venue partners, contractors, and suppliers.
• Enjoy a varied role where no two days are the same, with opportunities to make a real impact on the guest experience.