Customer Service Representative
U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Exeter. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
Similar roles
Property Consultant (Based in Dubai)
Betterhomes·Liverpool, United Kingdom
At Betterhomes, we don't just help people find homes—we've been making dreams come true for over 38 years. From humble beginnings to becoming the Dubai’s leading real estate powerhouse. As pioneers in the property game, we're always looking for forward-thinkers, go-getters, and those who believe in the power of a home to change lives. Ready to roll up your sleeves…
- Full-time
Property Consultant (Based in Dubai)
Betterhomes·Sheffield, United Kingdom
At Betterhomes, we don't just help people find homes—we've been making dreams come true for over 38 years. From humble beginnings to becoming the Dubai’s leading real estate powerhouse. As pioneers in the property game, we're always looking for forward-thinkers, go-getters, and those who believe in the power of a home to change lives. Ready to roll up your sleeves…
- Full-time
Property Consultant (Based in Dubai)
Betterhomes·Birmingham, United Kingdom
At Betterhomes, we don't just help people find homes—we've been making dreams come true for over 38 years. From humble beginnings to becoming the Dubai’s leading real estate powerhouse. As pioneers in the property game, we're always looking for forward-thinkers, go-getters, and those who believe in the power of a home to change lives. Ready to roll up your sleeves…
- Full-time
Brand Ambassador (Gyms and Leisure Centres)
HealthHero·London, United Kingdom
Want a job that's flexible, social and makes a real impact? We're looking for enthusiastic Brand Ambassadors to represent HealthHero across gyms and leisure centres across London and the Home Counties. Whether you're a student looking to earn alongside your studies, a graduate building experience, or someone seeking rewarding part-time work, you'll have the chance to engage with people, promote…
- Remote
- Full-time
Property Consultant (Based in Dubai)
Betterhomes·Manchester, United Kingdom
At Betterhomes, we don't just help people find homes—we've been making dreams come true for over 38 years. From humble beginnings to becoming the Dubai’s leading real estate powerhouse. As pioneers in the property game, we're always looking for forward-thinkers, go-getters, and those who believe in the power of a home to change lives. Ready to roll up your sleeves…
- Full-time
Property Consultant (Based in Dubai)
Betterhomes·London, United Kingdom
At Betterhomes, we don't just help people find homes—we've been making dreams come true for over 38 years. From humble beginnings to becoming the Dubai’s leading real estate powerhouse. As pioneers in the property game, we're always looking for forward-thinkers, go-getters, and those who believe in the power of a home to change lives. Ready to roll up your sleeves…
- Full-time
Business Development Manager (Enterprise) | Networking Solutions
Teltonika·Manchester, United Kingdom
Business Development Manager (Enterprise) | Networking Solutions Would you like to join one of the fastest-growing, multi-national Internet of Things (IoT) companies in the world? Good, because we're building something big. We're looking for an experienced Business Development Manager to take ownership of Enterprise Networking opportunities across the UK & Ireland and drive new business growth for Teltonika's Networks portfolio.…
- Hybrid
- Full-time
Beauty Expert
Charlotte Tilbury·Reading, United Kingdom
BEAUTY EXPERT - JOHN LEWIS, READING Full time & part time positions available About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues…
- Part-time
