Regional Operations Manager
About Zippd
Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.
The Opportunity
This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.
You will be responsible for:
· Launching 15–20 micro warehouse locations across London
· Onboarding operational service partners
· Implementing operational processes
· Launching new customer operations
· Ensuring exceptional live service quality
Key Responsibilities
Network Rollout & Launch
· Lead the operational launch of 15–20 micro warehouse locations across London
· Coordinate launch readiness across facilities, labour, equipment and operational processes
· Support go-live activities including on-site operational leadership
Service Partner Management
· Support the selection and onboarding of 1–4 operational service partners
· Train and embed operational standards and processes
· Drive accountability and operational performance
Customer Onboarding
· Support the onboarding and operational integration of new customers
· Act as a key operational contact during launch periods
Operational Excellence
· Ensure service quality, operational consistency and KPI achievement
· Quickly identify and resolve operational issues and bottlenecks
Hands-On Operational Leadership
· Be prepared to operate directly within the network when needed
· Lead from the front during high-pressure operational periods
Non-Negotiable Traits
· Builder mentality and excitement for creating operations from scratch
· Relentless ownership and bias for action
· Operational toughness and resilience under pressure
· Strong relationship management capability
· Highly organised executor with strong multi-site coordination ability
· Comfortable operating in ambiguity and fast-changing environments
· Quick thinker with the ability to problem solve rapidly
What We’re Looking For
· Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations
· Experience launching new operational sites or services
· Excellent organisational and execution capability
· Strong communication and stakeholder management skills
· Willingness to travel extensively across London
This Role Is Probably NOT For You If…
· You are looking for a highly structured corporate environment
· You dislike ambiguity or operational pressure
· You prefer predictable routines
· You avoid accountability or difficult operational decisions
· You are uncomfortable getting hands-on when required
What Success Looks Like
· Successful launch of the London rapid delivery network
· Strong operational partner performance
· Successful onboarding of new customers
· High operational service quality
· Scalable operational processes
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