Operations Director - Singapore

Job Title: Operations Director

Location: Singapore (Hybrid)

Reporting Line: Head of Operations (UK)

The Role

TheOperationsDirector – Singaporeis responsible forestablishing and providing local operationalmanagementfor Willis ReinSingapore,in close partnership with brokers,Finance, and the UK basedClient Servicing & Operations (CS&O)team.

This roleprovidesa broad range of operational services, coveringfinancial management, procurement and supplier management,workplace management,administration,andactingas the localClient Servicing & Operations (CS&O)presence in Singapore.The balance of thesedifferent services will evolve overtimeand versatility is a keyfacetof the role.

The position is key in supporting theinitialgo live and ongoing scaling of the Singapore business.

Your responsibilities will include:

Client Servicing& UKClient Servicing & Operations TeamInterface

• Work closely with the UK CS&O team tosupport their delivery of services to the Singapore team and clientsacross functions including Placement Support, Organisation Management / Onboarding,and Client Servicing
• Providelocal insight and feedback to support the continuous improvement of global CS&O processes.

Financial Management

• Work closely withthe UK finance teamacting as a liaison with local suppliers and ensuring invoices are paidonatimelybasis
• Ensuring important financialandregulatorycorrespondence received in Singapore is directed to theappropriate personin UK finance
• If necessary, liaise with local auditors to ensure anymeetings are organised
• Act as the local support for questions related to travel – inparticulartrouble shooting any challengeswiththeGray Dawestravelportal.

Procurement & Vendor Management

• Execute local procurement activities in alignment with UK frameworks—sourcing, onboarding, and managing vendors in line with group policies and delegated authority.
• Act as the Singapore interface with UK procurement, ensuring alignment on supplier strategy, contract standards, and cost controls.
• Manage vendor performance, service levels, and risk (including due diligence, contract compliance, and issue resolution).
• Support budgeting and cost tracking for local spend,identifyingoptimisation opportunities whilemaintainingservice quality.

Workplace Managementand Administration

• Act as the Singapore lead for workplace operations—coordinating closely with UK teams to ensure consistent standards, policies, and controls are applied locally.
• Oversee day‑to‑day office management (facilities, health & safety, access, business continuity), ensuring compliance with local regulatory requirements and company policies.
• Support office set‑up, expansion, and ongoing optimisation, including space management, employee experience, and cost efficiency.
• Provide on‑the‑ground administrative support (e.g., onboardinglogistics, local documentation, regulatory filings), acting as the first point of contact for staff and corporate functions.

Regulatory & Operational Compliance

• Ensure local operational activities are conducted in compliance with MAS regulatory requirements, entity licence permissions and conditions, and internal policies and operational controls.
• Support regulatory interactions, reviews, and audits in conjunction with Compliance, Risk, and Finance.
• Maintainaccuraterecords and operational documentation aligned to global standards.

About You

• Insuranceexperience, with anunderstanding of reinsurance business,client servicingandsupportfunctions.
• Experience working with MAS‑regulated entities and familiarity with the Singapore regulatory and business environment, with eligibility to work in Singapore.
• Comfortoperatingwithin a matrixed, multi‑jurisdictional organisation and balancing local regulatory requirements with global standards and consistency.
• Ability to work independently and take ownership within a small local team, while collaborating closely with global and UK‑based operations teams.
• Experience supporting newly established or scaling organisations, with adaptability to evolving structures and processes.
• Strong attention to detail and operational discipline, supported by sound judgement in prioritisation, escalation, and issue resolution.
• A collaborative, service‑oriented mindset, with a proven ability to build trusted relationships and deliver a high‑quality client experience.
• Clear and effective communication across cultures, functions, and time zones.
• Commitment tooperatingwith integrity and in line with legal, regulatory, and organisational policies and best practices.
• Knowledge of London Market practices andVeloneticprocesses would be anadvantage.

About Willis Re

We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused.

At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision‑making for risk selection, portfolio optimization, and capital management.

The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking.

Willis Re will also leverage recognized technical expertise from WTW’s Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW’s Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.

Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at [email protected]

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