Senior Account Manager

<p class="p1">As a Senior Account Manager, this role is responsible for the effective management and delivery of larger and/or more complex projects, ensuring the best creative solutions across a designated portfolio of clients are achieved in the most efficient, profitable and imaginable way for the Studio. A main responsibility of this role is for growing accounts, building a strong platform for commercial growth and best-in-class creative work. A SAM must be&nbsp;creatively minded and understand how to carefully balance the flexibility required of a business with creativity at&nbsp;its core, alongside the rigour and strong organisational skills which some of our clients can expect. You will be&nbsp;responsible for nurturing strong partnerships with clients, managing their expectations accordingly, whilst also&nbsp;building, nurturing and inspiring talent within the Account Management team.</p> <p class="p2">RESPONSIBILITIES</p> <p class="p1"><span class="s1">—</span> Manage a number of projects in the Studio totalling circa £1 - £2.5 million per annum. You will be&nbsp;responsible for the allocation, planning forecasting and proactive management and problem solving of all&nbsp;projects within your portfolio, ensuring they are set up for success from the outset.</p> <p class="p1"><span class="s1">—</span> Grow your accounts beyond their initial scope. You will proactively make recommendations to the Account&nbsp;Director or client.</p> <p class="p1"><span class="s1">—</span> Work alongside the Leadership &amp; New Business team, becoming the key client contact and owning that relationship throughout the project and for any on-going opportunities. Escalating any issues to the Account&nbsp;Director.</p> <p class="p1"><span class="s1">—</span> Be accountable for writing proposals for larger scale projects, seeing guidance from the Account Director&nbsp;and New Business team where required.</p> <p class="p1"><span class="s1">—</span> Develop Senior client relationships, understanding the client from both a personal and Studio perspective.</p> <p class="p1"><span class="s1">—</span> Manage both the day-to-day and longer-term career growth plans of Account Mangers within your team,&nbsp;providing clear and ongoing developmental feedback and support. You will run growth conversations with&nbsp;your team wherever necessary.<span class="s1">—</span> Be actively seen as the client escalation point for larger projects when working with more Junior members&nbsp;of the AM team and have the ability to understand when further escalation to the Account Director is&nbsp;required.</p> <p class="p1"><span class="s1">—</span> Forecasting Studio workflow for the upcoming quarter for your projects and flagging any drastic changes to&nbsp;the Account Director and resource manager.</p> <p class="p1"><span class="s1">—</span> Help to bridge the gap between the Client Services and Design teams by nurturing a collaborative&nbsp;relationship between the two.</p> <p class="p1"><span class="s1">—</span> Organise your team, balancing the project needs and inspiring individuals to create their best output.</p> <p class="p1"><span class="s1">—</span> Have sufficient knowledge and overview of the whole Studio so that you can proactively provide solutions&nbsp;on people requirements for other projects, in support of your Account Management team members.</p> <p class="p1"><span class="s1">—</span> Advise AMs on best practice ways of working to match both internal (colleagues) and external (client)&nbsp;expectations.</p> <p class="p1"><span class="s1">—</span> Consistently look for, contribute towards and potentially lead in the implementation of improved processes&nbsp;and ways of working for the team.</p> <p class="p1"><span class="s1">—</span> Understand and support the Account Directors and Senior Account Directors in the implementation of new&nbsp;processes as required by the business.</p> <p class="p1"><span class="s1">—</span> Support (Junior) Account Managers in the writing of their proposals, providing approval and ensuring they&nbsp;are accurate and in-line with Studio requirements.</p> <p class="p1"><span class="s1">—</span> Be a strong support for the Account Directors, with the ability to step up and cover some of their&nbsp;responsibilities in their absence, where needed.</p> <p class="p1"><span class="s1">—</span> Lead, manage and inspire a team of Account Managers, ensuring excellent quality of service is provided at&nbsp;all times for all Made Thought clients.</p> <p class="p1"><span class="s1">—</span> Be accountable for ensuring all team members are meeting the expectations required, working with the&nbsp;Account Director and HR to improve performance where appropriate.</p> <p class="p1"><span class="s1">—</span> Help create a positive, collaborative and supportive environment, focussed on continual learning.<br><br></p> <p class="p2">SKILLS &amp; EXPERIENCE</p> <p class="p1"><span class="s1">—</span> Proven experience managing large scale accounts in a similar creative environment.</p> <p class="p1"><span class="s1">—</span> A rich portfolio of client relationships across multiple sectors, with proven experience of successfully&nbsp;nurturing and growing client relationships.</p> <p class="p1"><span class="s1">—</span> The ability to work seamlessly with others, leading by example and getting stuck in where needed.</p> <p class="p1"><span class="s1">—</span> Bring demonstrable experience in developing and motivating teams, supporting people to reach their&nbsp;potential.</p> <p class="p1"><span class="s1">—</span> Be able to balance the big picture with the detail, being able to think ahead and prioritise the workload for&nbsp;both yourself and the team.</p> <p class="p1"><span class="s1">—</span> Be a strong problem solver who does so with diplomacy and charm, and who considers the best outcomes for both client &amp; agency.</p> <p class="p1"><span class="s1">—</span> Be confident at presenting work alongside team members.</p> <p class="p1"><span class="s1">—</span> Have the ability to identify and manage additional revenue opportunities.</p> <p class="p1" style="line-height: 1;"><span class="s1">—</span> Have the ability to build trust within teams and inspire others.</p><div class="content-conclusion"><p><strong>About Made Thought</strong></p> <p>Made Thought is a like-minded collective of strategists, writers, thinkers, inventors, makers, dreamers, mavericks, rebels, connectors, instigators and igniters. We champion bold creativity and brave action underpinned by exceptional craft. From our studios in London and New York, we work with clients big and small who are open to change.&nbsp;</p> <p>We are proud to be part of&nbsp;<a href="https://www.madethought.com/news/introducing-the-new-standard">The New Standard</a> (part of AKQA and WPP), an industry-leading collective of specialists from Made Thought, Universal Design Studio and Map Project Office.</p> <p class="x_x_x_MsoNormal">&nbsp;</p> <p class="x_x_x_MsoNormal"><strong>About WPP&nbsp;</strong></p> <p class="x_x_x_MsoNormal">WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit<span class="Apple-converted-space">&nbsp;</span><u><a href="http://wpp.com/" target="_blank" data-outlook-id="c63b46dc-df29-4f1e-af6a-35308b3cf773">WPP.com</a></u>.</p></div>

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