Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

About the Role

Borough Kitchen is looking for an outgoing and friendly full-time Sales Associate with a genuine passion for food and cooking to join our store. The ideal candidate will enjoy sharing their knowledge and delivering second-to-none advice and customer service.

What you’ll be doing

Delivering an excellent, welcoming and personal customer experience
Understanding customers’ needs and confidently recommending the right products
Building lasting customer relationships and encouraging repeat visits
Developing strong product knowledge through ongoing training
Replenishing stock and identifying selling trends and low-stock items
Maintaining excellent store standards, displays and merchandising
Processing purchases, arranging deliveries and providing after-sales service
Introducing customers to our wider range, including special orders and our online shop

Please note: Weekend and bank holiday availability is required. December is our busiest trading month, so we ask our team to plan annual leave outside of December wherever possible.

A genuine passion for cooking, food and entertaining
Excellent communication and interpersonal skills
A friendly, outgoing and proactive approach
An enthusiasm for learning about our products and developing selling skills
Previous retail experience is an advantage, but not essential
Weekend availability is required

Industry-leading discounts across our portfolio of trusted, high-quality brands

Complimentary Cook School classes
Longevity holiday benefit for our longstanding team members
Option to purchase additional annual leave
Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it
Optional BUPA Private Medical Insurance, employee-funded through salary sacrifice

We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.

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