Synergi Unifi are a Microsoft Solutions Partner providing businesses with Microsoft Dynamics solutions and business support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team.

Objective of the Role:

The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics 365 product suite. This will be primarily remote, and Teams based support direct to our clients, however, occasional customer site visits during support handovers and implementation project final phases will be necessary.

You will manage the first line service desk and provide first and second line support plus escalations to the project team.

The Dynamics 365 product stack includes applications such as Business Central, Sales, Customer Insights (formerly Marketing) Customer Service and Field Service but also significant elements of the Power Platform.

You will also support the wider team working closely with other members of the business where required.

Key Responsibilities:

To effectively engage with customers (internal and external) in a professional manner
To understand typical business processes and provide advice when required
To have well-developed problem-solving skills and an analytical approach to this task
Take ownership of issues and maintain good communication throughout
Manage the service desk and report weekly call progress and escalate where required
Support the sales engine with opportunity spotting and support activities as directed
To support the projects team with chargeable work on occasion

Highly confident with providing support and training to users
Experience across several industries inc. distribution
A background in accounting or deep knowledge of financial processes
Some experience in the support of Dynamics 365 Business Central with experience in wider D365 CE applications being advantageous
Previous experience in Sage 50, Sage 200, Zero, QuickBooks or equivalent is considered
Experience in associated products such as Power Platform, specifically Power Automate is advantageous
Experience of third party add on products such as Jet Reports, Zetadocs and Tasklet Mobile WMS
Good experience with typical management reporting needs of a business
Previous experience with dealing with customers at all levels of seniority

To apply for this role, please follow our online application process and submit a CV and cover letter.

Closing date for applications: 21st August at 12noon

Similar roles

Ice Rink Staff

Mari·Battersea, United Kingdom

Set against the backdrop of one of London’s most iconic buildings, Glide at Battersea Power Station is returning later this year and we are looking for staff who are available to work from 5th November 2026 until 3rd January, 2027. We are currently hiring for the following roles: Ice Rink Assistants Ice Marshals Ice Rink Supervisors In all positions you’ll…

Temp

3m ago

Executive Assistant to the CEO & Chief Events Officer

Climate Action·London, United Kingdom

About Climate Action Climate Action was founded in 2007 and works at the intersection of climate policy, innovation and finance. We bring together a global community of 140,000 members and an ecosystem of over 1,000 partners, UN agencies and private sector organisations through a number of high-impact hybrid and digital events each year, alongside more focused roundtables. We are a…

Hybrid
Full-time

12m ago

Support Workers

HRM Homecare Services·Coatbridge, United Kingdom

HRM Homecare Services is seeking compassionate and dedicated Support Workers to join our team in East Renfrewshire. The Support Worker role involves providing essential care and support to individuals within their own homes, promoting independence, dignity, and quality of life. Key Responsibilities: * Provide personal care and assistance with daily living activities such as bathing, dressing, eating, and medication support.…

Full-time

13m ago

Female Waking Night Support Worker

Glassmoon Services·Liskeard, United Kingdom

Join the Glassmoon Services team and be part of someone's incredible story! Salary range is £13.45 to £13.81 per hour depending on qualifications. We are a real living wage employer and believe in paying everyone fairly. As part of our commitment to our Fair Pay, Pay Fair strategy, we pay our colleagues for accrued annual leave on overtime. This is…

Full-time

15m ago

Junior Buyer - Accessories

Kurt Geiger·London, United Kingdom

Junior Buyer - Accessories Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For…

Full-time

16m ago

Sale Associate H/F - Full Time - Central London

APM Monaco·London, United Kingdom

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. With over 30 years of experience, APM jewelry is designed in house with high attention to every step of the design process from sketch to finish, each piece is made with expert craftmanship using…

Full-time

17m ago

Property Surveyor

Rentokil Initial Group·Winchester, United Kingdom

Peter Cox Property Care Sales Surveyor Join Our Team and Make a Difference! We're currently seeking a Property Sales Surveyor to join our dedicated team covering the Southampton and surrounding areas. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Why Join Rentokil? * Competitive Salary Package:…

Full-time

17m ago

Property Surveyor

Rentokil Initial Group·Reading, United Kingdom

Full-time

17m ago