Service Co-ordinator - Martin Audio
Service Co-ordinator – Martin Audio
Term: Full-time, Permanent
Location: High Wycombe
Salary: Dependant on experience + benefits
The Company:
Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market.
The Company enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence and longevity of product. Our mission is to create an exceptional sonic experience.
The Role:
The organisation, processing and administration of customer product returns and service enquiries for four brands within the Audio Reproduction group of Focusrite; Martin Audio, Optimal Audio, TiMax and Outboard.
The role also encompasses the physical preparation of items for Service Department shipping and the receipt and logging of product returns.
Essential Functions and Major Responsibilities:
- Responsible for the organisation and processing of product returns
- Administration of returns using ‘Zen Desk’ customer support software and the daily data capture of returns utilising Excel spreadsheets
- Preparation and processing of shipping documentation and logistics invoicing for product returns
- Administration of product returns and stock transactions using MRP systems (Access)
- Close liaison with the Service team within the Engineering department to ensure that both returned items and temporary loan/replacement products are issued in a timely manner
- The processing of service orientated customer spare part orders and enquiries
- Calculation and communication of service repair costs to customers
- Record and process product returns, service results and capture appropriate data where required.
- Provide appropriate product support for telephone and email enquiries
Skills and experience required:
- Strong team player with good interpersonal and communication skills
- Excellent customer communication skills
- Meticulous attention to detail
- Methodical and analytic thinker
- Highly Organised and process driven.
- Ability to balance organisational requirements with productive output
- Confident experience of Microsoft office and in particular Excel
- Experience of customer service software (Zen Desk) is desirable
- Experience of corporate MRP systems for stock and materials management is also desirable
This role is based at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday, and 8:45am to 4.00pm Fridays with 60 min lunch daily unpaid.
Benefits: Life Assurance, Income Protection, Pension, 25 days holiday, Health Cash Plan and Private Healthcare Medical Insurance. Discount on company’s products.
Similar roles
Senior Dispute Analyst
Lithic·Worldwide
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to…
- Remote
- Full-time
AI Engagement Manager
Instacart·Worldwide
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We…
- Remote
- Full-time
Ice Rink Staff
Mari·Battersea, United Kingdom
Set against the backdrop of one of London’s most iconic buildings, Glide at Battersea Power Station is returning later this year and we are looking for staff who are available to work from 5th November 2026 until 3rd January, 2027. We are currently hiring for the following roles: Ice Rink Assistants Ice Marshals Ice Rink Supervisors In all positions you’ll…
- Temp
Executive Assistant to the CEO & Chief Events Officer
Climate Action·London, United Kingdom
About Climate Action Climate Action was founded in 2007 and works at the intersection of climate policy, innovation and finance. We bring together a global community of 140,000 members and an ecosystem of over 1,000 partners, UN agencies and private sector organisations through a number of high-impact hybrid and digital events each year, alongside more focused roundtables. We are a…
- Hybrid
- Full-time
Support Workers
HRM Homecare Services·Coatbridge, United Kingdom
HRM Homecare Services is seeking compassionate and dedicated Support Workers to join our team in East Renfrewshire. The Support Worker role involves providing essential care and support to individuals within their own homes, promoting independence, dignity, and quality of life. Key Responsibilities: * Provide personal care and assistance with daily living activities such as bathing, dressing, eating, and medication support.…
- Full-time
Female Waking Night Support Worker
Glassmoon Services·Liskeard, United Kingdom
Join the Glassmoon Services team and be part of someone's incredible story! Salary range is £13.45 to £13.81 per hour depending on qualifications. We are a real living wage employer and believe in paying everyone fairly. As part of our commitment to our Fair Pay, Pay Fair strategy, we pay our colleagues for accrued annual leave on overtime. This is…
- Full-time
Junior Buyer - Accessories
Kurt Geiger·London, United Kingdom
Junior Buyer - Accessories Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For…
- Full-time
Sale Associate H/F - Full Time - Central London
APM Monaco·London, United Kingdom
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. With over 30 years of experience, APM jewelry is designed in house with high attention to every step of the design process from sketch to finish, each piece is made with expert craftmanship using…
- Full-time
