Customer Experience Agent - Arabic Speaker
About Driven Properties
Driven Properties is one of Dubai's leading real estate brokerages and the only real estate company in the Middle East affiliated with Forbes Global Properties. With industry-leading technology, marketing, and customer experience, we are committed to delivering exceptional service to every client across sales, leasing, off-plan, and property management.
Role Overview
We are looking for a professional and customer-focused Arabic Speaking Customer Experience Associate to join our Customer Experience team.
As the first point of contact for our clients, you will manage inbound customer enquiries across phone, WhatsApp, email, and other digital channels, ensuring every interaction reflects the premium service standards of Driven Properties. You will work closely with our brokerage and operations teams to ensure enquiries are handled efficiently and clients receive a seamless experience from their first interaction.
Key Responsibilities
- Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
- Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
- Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
- Accurately update and maintain customer information within the CRM system.
- Resolve customer enquiries and complaints or escalate complex cases where required.
- Follow up with clients to ensure timely resolution and a positive customer experience.
- Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
- Support customer satisfaction initiatives and maintain Driven's premium service standards.
- Assist with administrative tasks and customer follow-ups as required.
Requirements
- Fluent in both Arabic and English (spoken and written) – this is a mandatory requirement.
- Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
- Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-first mindset.
- Comfortable using CRM systems and Microsoft Office.
- Able to work in a fast-paced environment and manage multiple priorities.
- Experience within the real estate industry is an advantage but not essential.
What We're Looking For
We're looking for someone who genuinely enjoys helping people, communicates confidently in both Arabic and English, remains calm under pressure, and takes pride in delivering exceptional customer service. You'll be joining a collaborative team that plays a key role in creating an outstanding first impression for every client who interacts with Driven Properties.
• Competitive salary.
• Medical insurance, employment visa, and flight allowance.
• Career progression within a rapidly growing business.
• Work alongside an innovative leadership team.
• Access to industry-leading technology and systems.
• Be part of the only Forbes Global Properties affiliated brokerage in the Middle East.
If you're passionate about creating exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
Similar roles
Senior Structural Engineer
IRTH·Dubai, United Arab Emirates
We are seeking an experienced Senior Structural Engineer to join our technical team and contribute to the successful delivery of high-rise, mixed-use, residential, commercial, and hospitality developments across the UAE. The successful candidate will play a key role in structural coordination, technical review, and site support, ensuring that structural works are properly coordinated and executed in accordance with approved designs,…
- Full-time
- Green Visa — self-sponsored, no tie
Marketing Intern
metabolic·Dubai, United Arab Emirates
ROLE OVERVIEW You will work directly with the Marketing Manager to execute fast-moving campaigns across digital, content, and on-ground initiatives. Metabolic.Health operates in the healthcare and GLP-1 space, where trends shift fast and campaigns need to keep pace. This role sits at the center of our marketing engine. You will move between social content, shoots, creator collaborations, email, and offline…
- Full-time
- Green Visa — self-sponsored, no tie
Patient Coordinator - Dubai Silicon Oasis
metabolic·Dubai, United Arab Emirates
About metabolic.health: metabolic.health is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, loT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients. Summary…
- Full-time
- Green Visa — self-sponsored, no tie
Staff Customer Success Manager
Kong·Germany
Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: As a Staff/Senior Customer Success Manager,…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Customer Success Manager
Acuity Insights·Toronto, Canada
Help Universities Discover Human Potential. Become a Trusted Partner. The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insights when it matters. At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with higher education institutions making some of the most…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Customer Success Manager
Acuity Insights·Calgary, Canada
Help Universities Discover Human Potential. Become a Trusted Partner. The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insights when it matters. At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with higher education institutions making some of the most…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Customer Success Manager
Acuity Insights·Vancouver, Canada
Help Universities Discover Human Potential. Become a Trusted Partner. The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insights when it matters. At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with higher education institutions making some of the most…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Senior Backup & Disaster Recovery Specialist
BlackStone eIT·United Arab Emirates
Key Responsibilities • Administer backup policies, schedules, repositories, retention and monitoring for approved systems. • Investigate failed jobs, perform approved remediation and report unresolved risks and capacity constraints. • Plan and execute restoration tests and maintain evidence of recoverability. • Support disaster-recovery planning, technical runbooks, failover/failback procedures and simulation exercises. • Track recovery objectives and dependencies as confirmed by partner…
- Full-time
- Green Visa — self-sponsored, no tie
