Senior Product Designer- (6 month max term contract)

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The Role

As a Senior Product Designer in Ticketek’s Product team, you’ll help reimagine how fans discover, book and engage with live entertainment. You’ll bring deep UX/UI and product-design expertise to two portfolios; Event Management & Core Ticketing, and Commerce & Experience — working in cross-functional squads across web, app and marketing to design intuitive, accessible and commercially effective experiences.

Outcomes to Deliver

In this role, success looks like:

• Lead end-to-end UX and product design, from discovery through wireframes, prototypes and high-fidelity design that solves real problems and aligns with commercial goals.
• Partner with Product Managers, Engineers and cross-functional squads to deliver joined-up fan experiences, while briefing and reviewing the work of our external UX agency partners.
• Build and govern our design system to keep design consistent, scalable and reusable.
• Balance commercial outcomes (conversion, revenue uplift, digital adoption) with fan outcomes (ease, satisfaction, delight) to grow engagement and lifetime value.

Capabilities to Bring

You’ll thrive in this role if you bring:

• 3-5+ years of experience in a Product Management role or similar, with a strong track record of shipping successful digital products.
• Proven product craft in translating high-level strategy and vision into tangible, measurable product roadmaps and delivered customer value.
• Proven ability to lead and influence a cross-functional team, leveraging the strengths of each role (e.g. Delivery Lead, Business Analyst, Designer, Engineers, QA).
• Experience working in a fast-paced, agile environment, balancing competing priorities and stakeholder needs.
• Strong understanding of modern agile methodologies and how to apply them effectively to support a high performing team.
• A data-driven mindset and experience using analytics to inform decisions

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please